• Developed and managed Google Ads and Bing Ads campaigns with budgets exceeding $100,000 per month, achieving a 25% increase in return on ad spend (ROAS).• Increased conversion rate by 12% through data-driven optimizations and A/B testing of ad copy, keywords, and landing pages.• Managed and analyzed performance of over 50+ active campaigns, providing actionable insights to clients that resulted in a 25% boost in campaign efficiency.• Improved click-through rates (CTR) by 20% across multiple campaigns, driving higher engagement and performance.

• Assisted 300+ customers monthly via phone, chat, email, and screen-sharing, achieving 95% avg. satisfaction ratings.• Supported 150+ Google Ads campaigns each month (Search, Display, Shopping, Video), through effective bidding strategies and targeting, resulting in a 20% increase in ROI and a 15% rise in click-through rates.• Improved data tracking, ad insights, website score insights and supported Google Suite, Keyword Planner, and Budget Planner, achieving a 30% improvement in campaign effectiveness.

• Managed and published digital content for over 200 product listings monthly, enhancing product visibility and sales conversion rates by 15%.• Conducted keyword research and SEO optimization, leading to a 10–20% increase in organic traffic to product pages, reducing content errors by 20% through rigorous quality assurance processes, improving overall content accuracy and compliance with Amazon standards.• Coordinated with cross-functional teams to manage content for over 50 SKUs per week, ensuring timely and accurate product page launches.

• Handled 100+ customer interactions per day while maintaining a customer satisfaction score of 95%.• Achieved a 10% increase in customer retention by providing personalized service and follow-up.• Resolved 90% of issues on the first contact, improving overall customer experience and reducing escalation rates.