Abdul Yaseer Email & Phone Number

Doha, Qatar

• Transform business and technical requirements into innovative technical solutions.• Cloud assessments, Migrations and Landing Zone architectural designs for large and complex clients.• Bid and Proposal process for RFP/RFI responses• Engagement Solution Architect for Request for Proposal (RFP) and Request for Solution (RFS) requests supporting infrastructure solutions for malomatia’s customer engagements in Cloud, Mid-Range and Storage technologies • Develop work products like technical solution design documents, architectural overview diagrams, operational models and deployment models for IT infrastructure engagements• Refined IT Operations service catalogue with stakeholders, Reviewed and refined OLA agreements with internal infrastructure services organizations. Contributed in crafting SLA documents with stakeholders and customers.• Managed relationship with external vendors on technical issues. Engaged global technology service teams to implement new solutions and enhance existing solutions.• Incident managers of major incidents. Led troubleshooting calls with development teams and external vendors, managed resources to resolve systems and application outage

Bengaluru, Karnataka, India Information Technology And Services

• Gather, analyze and understand the client’s business requirements and technical requirements through customer meeting / workshop• Create project scope document• Handle various infrastructure technologies as part of the solution design. The solution area includes the following technologies:• Midrange and Enterprise servers• Operating Systems (Windows, HP-UX, AIX, Solaris, Linux)• Virtualization (VMware, IBM PureFlex)• Middleware and Databases (TSM, ITM, Tivoli Fast track, TCR, DB2, WAS)• SAN/NAS Storage and Backup & Recovery (IBM, EMC, Net App, Hitachi, Tape Library)• Service Management• Network and Security(Brocade, Cisco)• Cloud computing and cloud services(CMSD, Softlayer)• Working as Infrastructure & Solution Architects in exploring new grounds / emerging technologies to provide thought Leadership & Strategic Planning while optimizing solutions & services in effective growth of business.• Design, develop and maintain high level design plan for the overall logical and technical IT architecture.• Provide architectural consulting from strategic decision making down to the project planning level• Assess the impact, risk, cost, benefit and opportunities of the IT solution• Develop, document, make recommendations, prepare cost model and communicate plans regarding investment in IT infrastructure• Participate in the architect review meetings, TDA (Technical delivery assurance) and QA (Quality assurance) review and discuss the solutions with the IBM account solution architects.• I drive several initiatives to ensure the successful adoption and execution of the TSD Infrastructure. Design Methodology & Strategy and evolving patterns based designs which are aligned by the Global technology strategy.•Provide the solution support for the server consolidations ,Virtualizations, Backup and storage support.• Provide input into the disaster recovery plan and oversee the Disaster Recovery drill.

Bengaluru Area, India

I have been with the group for the last 8 years. I have grown from being a lead system specialist to subject matter expert; where I am responsible for heading the complete IT infrastructure operations and system administration activities to IBM Internal and External Customers.I am responsible for managing the complete IT infrastructure operations for IBM India, while ensuring smooth and error free running of all IT services. I am also handling ITIL Service Support areas of Incident, Problem, Change, Release, BCP, Configuration Management, Service Desk and Service Delivery areas of Service Level, Availability, Capacity, Financial and Service Continuity Management.Through my efforts, I have been able to achieve 99% uptime and significantly improved the customer satisfaction and brought down escalations.As SME – I am supporting over 2300 remote servers, handling data migration strategy, project transitions, security functions and recruitments.Handled the complete system administration activities for IBM Global Account; worked on providing L2 /L3 support for the UNIX environment consists of Windows/Linux servers with SAN and TSM as a backup and managing end to end networking and system admin functions.I am actively involved in providing IT support, develop IT roadmap, and undertake annual operating & infrastructure planning as per the organizations and client’s requirements.What more, have I done here? come connect with me to know more!

Bengaluru Area, India

As support engineer, I was responsible for extending my services to IBM India Private limited; handled installation, configuration, troubleshooting of Windows 2000 & Windows XP professional workstations and provided level 2 desktop support to Internal IBM users across location.Also handled installation, configuration and troubleshooting of:Lotus notes, mainframe based [Personal communications] applications, client server based applications, Citrix based applications & Web based applications.VPN & RAS clients.In case you wish to know more, please ask for my resume!

Bengaluru Area, India

Started my career here and gained firsthand experience of managing system administration and customer support for key clients including Wipro India Ltd, Thomas Cook India & Capital Mercury.

Mba (Project Management), Project Management

Pgdba

B.Sc (Electronics)