Abdul Zainos 🏳️‍🌈 Email & Phone Number

Reno, Nv, Us

Reno, Nv, Us

Client Advocacy & Relationship Management: Built strong relationships with global clients, including Neato Robotics and the San Jose Chamber of Commerce. Collaborated with technical and non-technical stakeholders to align project goals with business strategies. Managed priorities such as secure product delivery vs. rapid deployment by effectively communicating risks and mitigation strategies.Technical Strategy & API Expertise: Led a team implementing APIs like Stripe for payments and Audible Magic for detecting copyright infringement in an NFT marketplace. Navigated complex technical documentation to ensure proper integration aligned with client goals.Project Leadership: Oversaw end-to-end lifecycles, leading cross-functional teams to deliver tailored ecommerce solutions. Successfully launched global websites and resolved critical issues, such as caching user sessions, by identifying root causes and implementing immediate solutions.Problem Solving & Escalations: Served as the primary escalation point for technical challenges, including server-side caching issues that disrupted user experiences. Restored operations within hours and developed strategies to prevent similar issues, becoming proficient in multi-layered caching solutions.Product Innovation: Designed and launched scalable offerings like the Digital Launchpad and CORE Discovery Workshop, which helped businesses clarify goals and execute tailored strategies, emphasizing cultural context and social awareness.Post-Launch Engagement: Maintained client relationships post-delivery by providing insights and identifying opportunities for growth. Successfully upsold follow-up projects, fostering continued collaboration.Key Achievements: Consistently received positive feedback on platforms like Clutch, highlighting expertise and professionalism. Transitioned clients like Neato Robotics from WordPress to Shopify, enhancing functionality with the Liquid framework.

Innovative Solution: Pioneered Conversa CRM, a white-label SaaS product leveraging the Go High Level platform, aimed at democratizing marketing and sales automation for small businesses. Despite challenges in sales and scaling, focused heavily on fulfillment to deliver meaningful results for clients by removing tiered pricing and seat limitations, ensuring accessibility to all features.Client Advocacy & Engagement: Regularly connected with clients through calls and emails to provide updates on platform enhancements and guide them in leveraging new features effectively. Tailored strategies to meet client goals, ensuring alignment with their business needs and promoting successful product adoption.Technical Strategy & Transformation: Spearheaded fulfillment efforts, including researching and implementing solutions to address technical challenges. Automated manual workflows for clients, streamlining operations and showcasing the potential of Conversa CRM in solving real-world business problems.Product Evolution & Innovation: Introduced AI Chatbots with capabilities for conversational interactions, referencing training materials, answering inquiries, and scheduling appointments. Focused on addressing client pain points and enhancing efficiency to improve the platform’s overall value proposition.Problem Solving & Growth: Continuously identified the core needs of businesses aiming for digital transformation. Prioritized fulfillment processes to address challenges in product adoption and utilization, translating client behavior insights into actionable product improvements.

Managed a global cross-functional team of 13 developers across Canada, Colombia, Australia, and the U.S., coordinating efforts across multiple time zones to deliver weekly updates and features in a fast-paced startup environment.Spearheaded a major product pivot, transitioning from an exclusive NFT marketplace for high-profile artists to an open platform accessible to all users. Rapidly upskilled in blockchain and NFT ecosystems through intensive research, podcasts, and networking.Designed and implemented the e-commerce component of the platform, guiding designers and developers to create a scalable, robust marketplace built on Next.js, ensuring stability and scalability for high traffic demands.Integrated complex technical solutions, including hosting and managing the Audible Magic SDK to automate copyright detection and compliance. This added an additional layer of complexity, as the solution required on-premise hosting and integration with the platform.Maintained transparent communication with stakeholders, including the CEO, CTO, and investors, providing regular updates on wins and challenges to align technical progress with business goals.

Madrid, Madrid, Es

Led the planning, development, and execution of the Masters in Internet Business (MIB), a comprehensive master’s degree program tailored for digital professionals, ensuring alignment with stakeholders’ goals and operational objectives.Managed communications with over 100 instructors, including Silicon Valley executives and CEOs, coordinating schedules across different time zones and ensuring smooth program delivery.Designed and implemented lean processes using AGILE methodologies, transitioning workflows to Asana and Slack to improve project tracking and team collaboration, increasing overall productivity by 33% within 90 days.Developed and maintained a program-wide gantt chart to manage and track budgets, sessions, content, and resources, creating a centralized reference point that streamlined operations.Introduced digital transformation strategies to enhance operational efficiency, including centralized project management and team accessibility, contributing to a 9.2% increase in student satisfaction surveys.Acted as the primary escalation point for operational challenges, resolving technical failures and managing conflicting priorities to maintain program integrity and stakeholder satisfaction.Collaborated cross-functionally with marketing, technology, and academic teams to adapt the program to the U.S. educational market, ensuring a successful launch and the graduation of 19 students in the inaugural class.

Sparks, Nv, Us

• Provided IT and web design solutions for business and personal clients, including troubleshooting, hardware replacement, and network installation.• Developed WordPress websites with a focus on UI/UX design, SEO, and user experience.

Baden-Baden, De

In my role as a Tier 1 Data Management Specialist, I communicate data report findings to leads and business requirement managers across Arvato and Microsoft. I assist Tier 2 Program Management Specialist and Tier 3 Launch Management Specialists with delivering data changes, creation, or updates while maintain specified service level agreements (SLA). I manipulate and analyze data using excel and query and update databases with SQL and other Microsoft DBMS proprietary systems.• Delivered and Executed launch requirements with 100% data accuracy. • Managed Windows 10 Mobile and Mobile Enterprise data launches.• Attained data stewardship of Microsoft Supplements Process to execute monthly data refreshers for over 3000+ product lines.

Baden-Baden, De

Working as a Channel Incentives Coordinator, I was involved in supporting Microsoft Partner’s fee payment process by creating and reviewing payment profiles and reports. Payment profiles required auditing and processing of tax and banking information. As a team, we updated and managed the fee payment database and case tracking system. We also answered client inquiries and provided excellent customer support. • Helped create and develop a self-sustaining business model.• Jointly lead the migration of the BIOS channel of business to another branch within Arvato.• Ascended to temporary leadership of the BIOS program and ran day to day process and procedures with success while maintaining and exceeding operational metrics and service level agreements.

San Francisco, California, Us

At Wells Fargo, my duties ranged from processing bank transactions for customer to helping them manage and stay focused on both their long and short term financial goals. As a team, we strove for ways to make financial services more convenient by recommending Wells Fargo products and services.• Received training to identify and detect fraudulent transactions and defects in tendered items.• Identified a fraudulent check worth more than $5,000, out of circulation.

Omaha, Ne, Us

During my time as a Technical Support Specialist, I provided the most comprehensive amount of technological assistance available to AT&T customers. I navigated through various systems and programs like Snooper, Telegence, and Citrix to address technical, account, and billing concerns. While providing assistance and guidance, I built excellent rapport which maintained or strengthened the relationship between AT&T and all its clients.• Resolved 93% of customer inquiries within the allotted timeframe of 13 minutes.• Achieved an overall customer satisfaction score of over 97.99% after the first month in a production environment.