Abdul Zainos 🏳️‍🌈 Email & Phone Number

Reno, NV, US

Client Advocacy & Relationship Management: Built strong relationships with global clients, including Neato Robotics and the San Jose Chamber of Commerce. Collaborated with technical and non-technical stakeholders to align project goals with business strategies. Managed priorities such as secure product delivery vs. rapid deployment by effectively.

Innovative Solution: Pioneered Conversa CRM, a white-label SaaS product leveraging the Go High Level platform, aimed at democratizing marketing and sales automation for small businesses. Despite challenges in sales and scaling, focused heavily on fulfillment to deliver meaningful results for clients by removing tiered pricing and seat limitations, ensuring.

Managed a global cross-functional team of 13 developers across Canada, Colombia, Australia, and the U.S., coordinating efforts across multiple time zones to deliver weekly updates and features in a fast-paced startup environment.Spearheaded a major product pivot, transitioning from an exclusive NFT marketplace for high-profile artists to an open platform.

Madrid, Madrid, ES

Led the planning, development, and execution of the Masters in Internet Business (MIB), a comprehensive master’s degree program tailored for digital professionals, ensuring alignment with stakeholders’ goals and operational objectives.Managed communications with over 100 instructors, including Silicon Valley executives and CEOs, coordinating schedules.

Sparks, NV, US

• Provided IT and web design solutions for business and personal clients, including troubleshooting, hardware replacement, and network installation.
• Developed WordPress websites with a focus on UI/UX design, SEO, and user experience.

Baden-Baden, DE

• In my role as a Tier 1 Data Management Specialist, I communicate data report findings to leads and business requirement managers across Arvato and Microsoft. I assist Tier 2 Program Management Specialist and Tier 3.
• Delivered and Executed launch requirements with 100% data accuracy.
• Managed Windows 10 Mobile and Mobile Enterprise data launches.
• Attained data stewardship of Microsoft Supplements Process to execute monthly data refreshers for over 3000+ product lines.

Baden-Baden, DE

• Working as a Channel Incentives Coordinator, I was involved in supporting Microsoft Partner’s fee payment process by creating and reviewing payment profiles and reports. Payment profiles required auditing and.
• Helped create and develop a self-sustaining business model.
• Jointly lead the migration of the BIOS channel of business to another branch within Arvato.
• Ascended to temporary leadership of the BIOS program and ran day to day process and procedures with success while maintaining and exceeding operational metrics and service level agreements.

San Francisco, California, US

• At Wells Fargo, my duties ranged from processing bank transactions for customer to helping them manage and stay focused on both their long and short term financial goals. As a team, we strove for ways to make financial.
• Received training to identify and detect fraudulent transactions and defects in tendered items.
• Identified a fraudulent check worth more than $5,000, out of circulation.

Omaha, NE, US

• During my time as a Technical Support Specialist, I provided the most comprehensive amount of technological assistance available to AT&T customers. I navigated through various systems and programs like Snooper.
• Resolved 93% of customer inquiries within the allotted timeframe of 13 minutes.
• Achieved an overall customer satisfaction score of over 97.99% after the first month in a production environment.