* Actively managing subcontractors to ensure that they perform in line with their contractual agreement.* Assisted other managers with overall daily routines.* Assist general manager with operations.* Budgeted all expenses and operation costs.* Clients/stakeholders interactions on daily basis to determine their needs and priorities.* Created standard call marking and coaching reviews.* Customer service.* Ensuring that all employees adhere to the company's uniform standards.* Follow-up and control of monthly commercial and operational margin.* Insured all orders were shipped out in a timely manner.* Interview, hire and oversee training for all project personnel.* Managed multiple teams within the vertical and ensured project progress prescribed budgets.* Managed team performance and appraisals.* Managed work flow and scheduled to ensure deadlines are met, priorities are recognized and policies and procedures are followed.* Managing staff and providing them with feedback.* Money handling and drawer balancing.* Motivated Sales Staff, attended and held business meetings.* Oversee all resource allocation on daily basis.* Prepared project reports for management and stakeholders.* Preparing reports at the end of the shift/week, including staff control, food control and sales.* Recruiting, training and motivating staff.* Responding to all Customer queries in an efficient manner.* Reviewed employee performance assessments with employees.* Taking responsibility for the business performance.* Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to * identify and address employee problems or concerns.* Trained staff to handle complaints calls with one touch resolution without the need to hand off to other area.* Worked with the owner on strategies to increase sales.