Abdur Rahman Email and Phone Number
Graduated Master's in Applied Economics from Saint Mary's University, with 03 years of experience as a Branch Manager as well as 08 years of experience as an Operational Manager, Credit Analyst, and Customer Service Representative in the Banking Industry. Currently working as a Retail Sales Associate in Best Buy as well as Food Admin or Cater in Aramark, Nova Scotia, Canada.Managing the $45.00 million portfolio of the branch and achieving a $0.7 million profit in a year. Delegating responsibilities to 18-20 team members and inspiring and motivating them through mentoring, coaching and weekly meetings. Over the year I was engaged in providing customer service, Deposit collection, receiving foreign remittances, and delivering accurate information over the phone. Alongside, work independently on borrower selection, loan processing and documentation for lease finance, project loans, corporate loans, Microfinance and consumer loans.Also, well trained in Money Laundering, Foreign Exchange, Law and practice, Human Resource Management and more on customer service and marketing related.Awarded and certificated through BIBM (Bangladesh Institute of Bank Management), and BAB (Bangladesh Association of Bankers), for basic training in Banking and Law and practice in banking respectively. Apart from that I am well of UCP-600, ISP-98, URC-522, and ISBP-748 for international trade finance. A positive-minded team player with a continuous learning attitude. Love to dream big and diligently work to make my dreams come true. Love to travel and take a taste of new foods.
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Operations AnalystThe Citco Group LimitedHalifax Regional Municipality, Ns, Ca
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Retail Sales AssociateBest Buy Aug 2024 - Present11 Washmill Lake Drive, Halifax, Ns• Help Customer find the perfect product or service and respond to their questions.• Monitor inventory levels and report low-stock or out-of-stock items.• Handle returns, exchange, and refunds according to store policies. -
Food Admin Or CaterAramark Canada Oct 2023 - PresentHalifax, Nova Scotia, Canada• Prepares and builds food items according to standardized recipes and directions.• Serves food to customers while ensuring guest satisfaction and anticipating the customer's needs. -
Graduate Teaching AssistantSaint Mary'S University Sep 2023 - Apr 2024Halifax, Nova Scotia, Canada• Assisting faculty with classroom instruction, records, and assignments.• Meeting with students during office hours, organizing exam papers, labelling and supervising examinations, Packaging and delivering exam papers to the institute. -
Branch ManagerPubali Bank Limited Jan 2020 - Aug 2023Dhaka, Bangladesh• Managed a branch team of 18-20 members, overseeing training, performance evaluations, and ensuring adherence to operational policies and service standards.• Analyzed and approved credit applications for the line of credit, SME, and Consumer finance, and managed a portfolio of up to $45M. • Reduced operational costs by 30% through the implementation of cost-saving measures, while driving a 300% increase in branch profit and portfolio growth. • Engaged in public networking and corporate communications to attract new business clients, consistently collaborating with corporate clients to meet the organization's financial goals. • Served as the Branch Anti-Money Laundering Compliance Officer (BAMLCO), identifying suspicious transactions and reporting them to the appropriate division. • Worked in close partnership with our senior management, credit and risk management divisions to explore new policies and guidelines for financial stability. • Coordinate and share new credit policies and rules among the credit relationship officer, credit administrator and recovery officer for maximum output of the branch. -
Principal Officer (Operational Manager & Credit Analyst)Pubali Bank Limited Jan 2017 - Dec 2019Dhaka, Bangladesh• Analyzing initial credit applications to approve or decline based on the limits, recommending credit requests within the established limits and ensuring credit applications are properly, accurately and thoroughly investigated and documented.• Review reports including engineering reports, financial reports and environmental reports, to determine compliance with investor requirements, product lending and guidelines and loan terms and conditions.• Ensured compliance with KYC, AML, and internal audit regulations, achieving 70% rectification of audit queries.• Prepared comprehensive reports for CIB, STR, CTR, and loan summaries, including financial analysis, credit scoring, overdue reporting, and financial risk assessment to assist in the loan approval process. • Compare/Assess the validity of collateral obtained as loan security, processing security documents and liaising with front-office and back-office personnel and external legal counsel.• Supervised the lawyer’s opinion on corporate and personal guarantees, along with preparing sales deed, indemnity bond, letter of hypothecation and pledge of security.• Managed a portfolio of $20M in microfinance and corporate finance, along with $5M in trade finance operations.• Provided appropriate financial plans assessing clients’ economic structure and loans and understanding their needs. • Managed all establishment-related tasks, including branch premises rent, payroll for support staff, procurement of office and computer stationery, and monthly office expenses.
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Senior Officer (Customer Service Representative)Pubali Bank Limited Jul 2012 - Dec 2016Dhaka, Bangladesh• Opened and processed over 500 new customer deposit accounts, categorizing them based on account type and nature.• Respond to customer inquiries via phone, email, or chat regarding account balance, chequebook, account transfer/close, debit-credit card problems, interest claims, and internet/mobile banking. • Assisted customers with interest withdrawals, and remittance payments through Western Union, Placid, and Prabhu money transfers. • Processed over 200 transactions daily and placed clearing cheques in the clearing database to ensure payment. • Maintained accurate records of customer interactions, inquiries, complaints, and resolutions in the customer service database. • Ensured sufficient cash availability in the ATM booth, assisted with cash transactions, and maintained compliance with company policies, industry regulations, and legal requirements.
Abdur Rahman Education Details
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Applied Economics -
Economics
Frequently Asked Questions about Abdur Rahman
What company does Abdur Rahman work for?
Abdur Rahman works for The Citco Group Limited
What is Abdur Rahman's role at the current company?
Abdur Rahman's current role is Operations Analyst.
What schools did Abdur Rahman attend?
Abdur Rahman attended Sobey School Of Business At Saint Mary's University, University Of Dhaka.
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Abdur Rahman
Vancouver, Bc
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