Oversee the overall operations of all outlets including Al Ain, D3, Khawaneej, Central Kitchen, Mirdif Avenue Mall, temporary locations.KEY ACHIEVEMENTS:• Coordinated successful opening of multiple branches;• Succesfully organized multiple events around UAE.DUTIES & RESPONSIBILITIES:• Ensuring compliance with health and safety regulations, sanitation standards and local requirements;• Developing and implementing operational policies, procedures and guidelines to enhance efficiency and productivity;• Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement;• Creating action plans with achievable timeline;• Providing coaching, guidance and performance feedback to employees, promoting professional growth and maintaining high morale;• Maintaining high-quality standards for food preparation, presentation and customer service;• Conducting regular inspections of the restaurant to ensure cleanliness, organization and adherence to standards;• Collaborating with kitchen team to develop and update menus, ensuring a balance between customer preferences and profitability;• Managing the restaurant’s budget and financial performance, including monitoring expenses, controlling costs, and maximizing revenue;• Analyzing financial reports, to identify areas for cost reduction and revenue growth;• Ensuring exceptional customer by fostering a customer-centric culture among staff;• Handling customer inquiries, concerns and complaints, resolving issues promptly and maintaining a positive customer experience;• Enforcing the company strategies to enhance customer satisfaction;• Working with marketing team to develop and execute promotional strategies to attract new customers and increase revenue;• Monitoring market trends and competition to identify opportunities for business growth;• Researching and participating in community events and establish relationships with local organizations.

KEY ACHIEVEMENTS:• Coordinated successful opening of branches in: Al Ain, Palm Jumeirah, Abu Dhabi, Al Qudra, Al Fujairah, Talabat Kitchen and successful running of the branches in Jumeirah 3, Last Exit Al Khawaneej, Sharjah Al Jada by Arada;• Successful organization and operation of MOTN Event and other catering events for new and existing clients;• Received a number of positive feedbacks from Clients and Event Organizers;• Successfully addressed major issues and obstacles for smooth company operations & business processes.DUTIES & RESPONSIBILITIES:• Contribute to the annual plan, associated budgets and sales strategies, monitor performance against this, initiating corrective action where necessary to ensure operations are conducted within the agreed financial parameters and targets are achieved;• Ensure the highest levels of quality are maintained across outlets. Ensure the look and feel of the outlets is consistently applied and are in line with the Principal requirements;• Oversee that the highest levels of customer service, quick turnaround and efficiency of the brand portfolio is implemented with continued compliance to internal and Principal requirements;• Manage and control all aspects of stock management within designated remit ensuring minimal wastage and stock variance;• Implement appropriate policies and procedures to cover key areas of Hospitality sales activity and ensure effective systems are in place for monitoring compliance to established outlet and service standards;• Adhere to the brand guidelines in relation to the development and implementation of brand marketing activities to establish and grow the brand within the region;• Demonstrate budgetary needs and overhead expenditures to board of director through meetings and reports;• Motivate employees to create an atmosphere of exceptionalism that reduced staff turnover;• Provide leadership and direction to subordinates towards the achievement of goals and objectives.

A part of the Holding Company of HH Dr. Sheikh Sultan Bin Khalifa Bin Zayed Al Nahyan, trading crude oil, lubricants, grease and refined oil products.Responsible for smooth functioning of the company Dubai representation office, coordinating the work of all company departments and reporting to the Head Office Management, involved in company operations, sales & PRO services.KEY ACHIEVEMENTS :• Negotiated one of the major contracts for Russia - UAE for petroleum product supply with further supervision of the project;• Negotiated deal on supply of irrigation pipeline (German technology) project;• Initiated, developed & supervised projects on supply of drilling & oil production equipment;• Successfully addressed major issues and obstacles to smooth company operations & business processes;• Successfully managed organization of a number of company events, including exhibitions, seminars, workshops & trainings;DUTIES & RESPONSIBILITES:• Supported top management in daily company operations & budget formation;• Ensured cost-efficiency, safety & legal compliancy with the industry regulations;• Planned & participated in organization & management of various Group events - exhibitions, conferences, seminars & trainings;• Supervised production of watering pipeline & manufacturing of mainstream equipment; • Developed & implemented strategies to promote company projects and services and lead generation;• Planned and coordinated administrative procedures;• Assisted Managing Director & Vice President in daily operations and budget formation;• Translated for the management meeting from Russian;• Acted as company PRO processing documents in governmental structures - Labor Office, Immigration Dept, Dubai Chamber of Commerce, Ministry of Foreign Affairs of Dubai, & others;• Responsible for admin tasks - business trip arrangements, HR & banks, preparing various types of documents; • Preparing & analyzing reports, forecasting.

A leading Dubai based DMC company established in 2010Successfully managed and developed CIS marketKEY ACHIEVEMENTS (at Meeting Point LLC):• Substantially increased company portfolio & agents network in CIS states;• Managed to make last-minute arrangement & change of mood for VIP clients working closely with hotels & airlines;• Successfully performed as Top Sales;• Received positive feedback from clients & agents.

Leaders in International Freight Forwarding market since 2009, specializing on delivery to CIS, with over 250 agents network in more than 80 states, headquartered in Dubai, UAE, established in 1998Managed sales & business development for CIS marketKEY ACHIEVEMENTS (at Delivery World LLC) :• Performed successful sales, meeting monthly targets;• Negotiated & finalized long-term contracts with a number of key accounts;• Successfully managed to solve various issues related to tracking the cargo, documents finishing in the Customs, and enhancing company image & reputation;• Worked closely with partners arranging custom orders & VIP requests;• Highly appraised by the management for sales numbers and excellent customer service.DUTIES & RESPONSIBILITES:• Strategic planning & setting sales targets;• Ran & analyzed sales reports and developed strategies for business development;• Engaged in key or targeted customer activities;• Ensured meeting shipping deadlines;• Analyzed markets, competitor activities and developed new opportunities for the company;• Qualified & identified the needs of prospective clients;• Prepared & negotiated contracts with clients & Terms & Conditions for channel partners.

Department for Development of Economic & Commercial Cooperation Between Uzbekistan & Italy; A non-profit public organization supporting international cooperation & business developmentManaged & overseen development of various key client projects for cooperation with Italy; strategic planning & budget managementKEY ACHIEVEMENTS:• Successfully managed projects for Bekabad city, Tashkent Region - Uzbek Metallurgical Enterprise for AutoSanoat (General Motors); La Fabbrica S.p.A.;• Successfully strategically planned & organized a number of business & hosting events with Italian partners;• Coordinated the work of internal departments, vendors & partners to ensure deliverables within applicable timeframes & budgets;• Assisted in developing project scope & objectives, activating relevant stakeholders & partners;• Estimated project performance & reported to senior management.

Operating in machinery construction market for over 75 yearsSuccessfully managed a number of international projects - Alstom Transport (France), EP-20 Contracting & othersKEY ACHIEVEMENTS:‎• Promoted from Project Manager to Head of Department for excellent achievements• Successfully coordinated operations of EP-20 project for manufacturing of the traction ‎transformer for Alstom Transport (France)‎• Successfully managed disputes with new partner companies & partnersDUTIES & RESPONSIBILITIES:‎• Management of ongoing and new projects & sales• Managed arrangements for auditing from France (Alstom Transport, Setrans Holding)‎• Prepared and analyzed various types of reports• Coordinated and managed logistics of the purchases for EP-20 project‎• Managed traveling documentation for all related managers• Organized & overseen business meetings / Host Government• Translated for top management meetings from English