Software Engineering Manager | Cx Expert
CurrentAs a Software Engineering Manager, I lead a dynamic team of over 20 engineers in developing and supporting IVR, voice bots and chat bots for cutting-edge contact center and AI conversational solutions. With a strong focus on extending platform functionality, I design and implement custom connectors, components, and plugins to enhance performance and extend functionality . My expertise spans leading technologies including Cisco, Genesys, Kore, and Sprinklr. Passionate about innovation and… Show more As a Software Engineering Manager, I lead a dynamic team of over 20 engineers in developing and supporting IVR, voice bots and chat bots for cutting-edge contact center and AI conversational solutions. With a strong focus on extending platform functionality, I design and implement custom connectors, components, and plugins to enhance performance and extend functionality . My expertise spans leading technologies including Cisco, Genesys, Kore, and Sprinklr. Passionate about innovation and continuous improvement, I drive projects from conception to deployment, ensuring alignment with business objectives and client needs. Show less