✅Manages the performance of the team by leveraging the skill sets of individual members toward meeting organizational objectives.✅Managing relationships with the vendors and tracking System service requests as required, and ensuring that service level agreements SLAs are met.✅Manages user expectations to optimize satisfaction and establishes qualitative service assessment with users, proposing improvements based on metrics and surveys.✅Oversees server issue resolution, analyzing and providing solutions for the database, Applications, and hardware issues. And operating regular health checks of servers.✅Identifies a backup Service Delivery Manager for continuity during absences.✅Prepared hardware sizing and comparison statements for various projects, ensuring the hardware resources were optimized, and aligned with the business needs and budget.✅Manages and maintains both on-premises domain, and cloud-based infrastructure, ensuring high availability, reliability, security and performance aligned with the business requirements and standards.✅Regularly manages and applies patches to all OS, appliances, servers, and client devices, ensuring their security vulnerability and compliance with the latest updates.✅Backup monitoring also involves regular testing and ensuring that it can effectively take over operations in case of any unexpected disaster.✅Manages and Coordinates with System compliance, Regulatory IT policy, operational guidelines, Budget analysis, cost-saving initiatives, and service delivery agreements.✅Ensures the simplified Change Management procedures and performs technology needs analysis, Incident management, and decision-making with the right execution.

United Finance Ltd.Company Location : United Finance Ltd , SEL(Rose N Dale)10th Floor, 116, Kazi Nazrul Islam Avenue Road, Dhaka-1000Department: IT infrastructure & ServicesDuties/Responsibilities:• Manage performance of the team by leveraging skill sets of individual members towards meeting organizational objectives• Maintain IT Asset Inventory & Manage relationship with vendors supplied systems to track service requests through to completion.• Oversee the solution of user requests, IT problems maintenance as per the service level agreement.• Monitor performance and manage parameters in order to provide fast responses to front-end users.• Oversees server issue resolution, analyzing and providing solutions for Operating System, Database and Hardware issues, Operate regular inspections of servers.• Analyses and evaluates current interface configuration, user requirements, and optimizes server topologies• Support and adhere to company Change Management procedures & perform technology needs analysis.• Monitor and report on network performance metrics, identifying when circuits and hardware are operating near maximum capacity.• Create and credentials according to specifications (Email, Active Directory & Teams).• Ensure core banking solution and utility software deployment, update, EOD and check functionality.• Upgrade systems with new releases models and measures to monitor the effectiveness of the patch management process.• Ensure documentation on IT policy, standard process and operational manual, inventory, financial analysis, project budget analysis, cost-saving initiatives, and time-bound service delivery agreements.• Ensure simplified work processes and decision-making with the right execution of decisions.

 Manage performance of the team by leveraging skill sets of individual members towards meetingorganizational objectives Maintain IT as relationship & Manage relationship with vendors supplied systems to track servicerequests through to completion. Oversee the solution of user requests, IT problems maintenance as per the service levelagreement. Monitor performance and manage parameters in order to provide fast responses to front-endusers. Oversees server issue resolution, analyzing and providing solutions for Operating System,Database and Hardware issues, Operate regular inspections of servers. Analyses and evaluates current interface configuration, user requirements, and optimizes servertopologies Support and adhere to company Change Management procedures & perform technology needsanalysis. Monitor and report on network performance metrics, identifying when circuits and hardware areoperating near maximum capacity. Create and credentials according to specifications (Email, Active Directory & Teams). Ensure core banking solution and utility software deployment, update, EOD and checkfunctionality. Upgrade systems with new releases models and measures to monitor the effectiveness of thepatch management process. Ensure documentation on IT policy, standard process and operational manual, inventory,financial analysis, project budget analysis, cost-saving initiatives, and time-bound servicedelivery agreements. Ensure simplified work processes and decision-making with the right execution of decisions.

 Troubleshoot networks, systems, and applications to identify and correct malfunctions and operational difficulties. Manage network devices to meet infrastructure requirements. Monitor branch network connectivity to ensure availability. Maintain cabling in existing facilities/plan and install cabling in new facilities. Manage IP phones. Ensure the functionality of CC Cameras. Maintain IT Asset Inventory. Removal/disposal of non‐functional equipment placed in inventory. Manage relationship with vendors and vendor supplied systems to track service requests through to completion. Work with Procurement Unit for IT assets procurement.

 Support audio/visual equipment for on-site and off-site presentations and trainings. Ensure availability of IP Telephone service. Software administration and support. Configure and deploy new and refurbished workstations, Computer and peripheral equipment. Manage printers/scanner and toner requests. Manage the solution of user requests, IT problems and network maintenance..

01. Project Coordinator of EMS 02.Infrastructure & System implementation. 03. Networkimplementation. 04. Software implementation. 05. Training & UAT

Desh Universal (Pvt.) Limited has a state of art Cloud Based software solution for all aspects of any education institutions, be it school, college, university or madrasha. It does not only make life comfortable for institute management, it also act as skill multiplier for teachers, students and parents by digitalizing the whole. I had to do the software implementation and the client coordinator.