Abdus Salam Email and Phone Number

Key Deliverables:• Key role involvement in identifying the requirements of installation/upgradation/troubleshooting of Veritas NetBackup master/media servers in the prevailing environment• Successfully engaged in the entire gamut of activities encompassing - enhancing systems by optimizing back-up time/reducing errors for accelerating resilience/decreasing support overhead; administering DR testing/document owner for Windows 2008/2012 servers and so on• Meticulously preparing/formulating back-up policy, configuration and restoration• Actively administering second level support for settling crucial back-up/restoration concerns• Involved in an array of tasks like – handling master server configuration; importing NetBackup images; formulating back-up policies; spearheading media/tape management activities; updating customers about tape requirements; generating weekly reporting for back-up service level agreement (SLA); addressing escalated problems within SLA; engaging with trouble tickets etc.• Methodically updating back-up status for managing alerts notification; troubleshooting errors for incomplete back-up and piloting data restoration• Responsible for authorizing drives/robots/partition to hosts through Spectralogic web console tasks• Proficiently formulating monthly/yearly back-up reports & monthly media requirement calculation report • Significant role in steering user management tasks in OpsCenter and handling restoration of physical/ virtual machinesAs an Analyst-------------• Actively engaged in managing ticketing on BMC Remedy for remoting worked on LMI (Log me in)• Strategically accountable for various tasks which included - supporting on Microsoft Office/Windows XP & 7 issues & end-to-end client based applications; assisted on remote technical issues for US/UK based clients

Key Deliverables:• Successfully managed ticketing on BMC Remedy 7.1/HP Service Manager; assisted troubleshooting on various wireless devices like iPhone/Android/Blackberry etc., handled the Safe boot Issues and so on• Key role involvement in imparting process/refresher training to trainees; published daily reports on FCR/ CSATS and PR%Noteworthy Achievements • Liaised with technology service providers & vendors such as Equinix & Iron Mountain for speedy resolution of PR• Upgraded NetBackup master/media servers 7.7.3 to NetBackup 8.1.1