Abdus S. Email & Phone Number

United Kingdom

As a Live Desk agent, I support our front-line advisors in providing exceptional customer service by resolving queries and complaints efficiently. My goal is to achieve first-call resolution whenever possible, and I take pride in providing timely and accurate information to our advisors. I am dedicated to improving our processes to enhance the customer experience, and I believe that my commitment to customer service makes me a valuable asset to our team.● Being committed to reaching the right outcomes for our customers ● Answering queries from front line customer service agents normally under 5 seconds on average handling 3-4 threads at once.● Communicating with front line advisors and customers, where necessary to provide first call resolution● Maintaining a good working relationship with other internal departments ● Proficient in providing administrative support and working on ad-hoc projects, as well as generating and analyzing system-related reports.● Dedicated to collaborating with other internal departments to identify and implement process improvements to better aid our Front Line Advisors

London, England, United Kingdom

As a technical advisor, my job is to make sure the customers' technical issues are solved as quickly as possible during initial contact. Also have learned how to mirror customer language to make sure they are not overwhelmed with the technical terms, which has helped me resolve issues faster and more efficiently. Responsibilities and Achievements:- Average CPH of 4.7-5- Coaching new colleagues during the absence of the team leader, making sure they get the necessary upskilling required for them to complete their calls and be more productive. - Always Achieving the best customer satisfaction score above 85% on a monthly basis- Successfully Upselling to customers wherever possible i.e smart meter upgrades or broadband upgrades. - Being recognised as the employee of the month just after joining the team due to consistently hitting and going above the KPI’s.- Resolving Telco and network related queries for customers in a quick and efficient manner all the way to resolution. - Maintaining great call quality on all calls, constantly getting 100% on majority calls reviewed.

London, England, United Kingdom

I have been working for swift cars for over a year as a telephonist. Within 3 months of employment I have been promoted to a higher salary due to the outstanding performance. Working smart, and harder, giving outmost performance, has showcased my potential to the senior management as I Have been acknowledged as employee of the month consecutively twice in 12 months. Responsibilities:• Answering customer calls, and accurately booking cars as per their requirement• Coordinating with the controller to make sure drivers are on time to their pick up, making sure customers are being picked up on time• Uploading drivers documents to the online portal• Answering to customer emails, dealing with complaints in a professional manner and generously• Dealing with account customers issues and concerns. • Handling customer disputes via phone or email in a diplomatic manner, ensuring they always get a satisfied customer service during the whole process. • Constantly need to think out of the box to deliver a smoother customer experience.

London, United Kingdom

Duties included taking phone calls and enter customer journey details in the Dispatch System. Demonstrate a good communication with the base customers . Significantly improved negotiation skills, regularly converting customers from point of inquiry to sale.

Paddington

Accounting With Finance, Business, Ba Hons

Web Developer Certification, Computer Software

Accounting With Finance, Business, Ba Hons