Abdus S. Email & Phone Number

United Kingdom

• As a Live Desk agent, I support our front-line advisors in providing exceptional customer service by resolving queries and complaints efficiently. My goal is to achieve first-call resolution whenever possible, and I.
• Being committed to reaching the right outcomes for our customers
• Answering queries from front line customer service agents normally under 5 seconds on average handling 3-4 threads at once.
• Communicating with front line advisors and customers, where necessary to provide first call resolution
• Maintaining a good working relationship with other internal departments
• Proficient in providing administrative support and working on ad-hoc projects, as well as generating and analyzing system-related reports.

London, England, United Kingdom

As a technical advisor, my job is to make sure the customers' technical issues are solved as quickly as possible during initial contact. Also have learned how to mirror customer language to make sure they are not overwhelmed with the technical terms, which has helped me resolve issues faster and more efficiently. Responsibilities and Achievements:- Average.

London, England, United Kingdom

• I have been working for swift cars for over a year as a telephonist. Within 3 months of employment I have been promoted to a higher salary due to the outstanding performance. Working smart, and harder, giving outmost.
• Answering customer calls, and accurately booking cars as per their requirement
• Coordinating with the controller to make sure drivers are on time to their pick up, making sure customers are being picked up on time
• Uploading drivers documents to the online portal
• Answering to customer emails, dealing with complaints in a professional manner and generously
• Dealing with account customers issues and concerns.

London, United Kingdom

Duties included taking phone calls and enter customer journey details in the Dispatch System. Demonstrate a good communication with the base customers. Significantly improved negotiation skills, regularly converting customers from point of inquiry to sale.

Paddington

Accounting With Finance, Business, Ba Hons

Web Developer Certification, Computer Software

Accounting With Finance, Business, Ba Hons