 Maintaining organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies Directing technological research by studying organization goals, strategies, practices, and IT issues to ensure business success Updating and maintaining all production technologies ensuring proper maintenance and installation Completing projects by coordinating resources and timetables with user departments and IT Operation Center Preserving assets by implementing disaster recovery and back-up procedures and information security and control structures Recommending information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements Accomplishing financial objectives by forecasting requirements; preparing project budget; scheduling project expenditures; analyzing variances; initiating corrective action Maintaining quality service by establishing and enforcing organization standards

Duties and Responsibilities----------Collaborate with executive management to assess near and long-term needs-Create and maintain documentation as it relates to network configuration, network mapping, processes and service record-Develop, implement and maintain policies, procedure, and associate training plans for network administrators, usage, and disaster recovery-Set and continually manage project expectations with team members and other stakeholders-Continual focus on security and integrity of the computer network to minimize vulnerabilities and reduce risk for the organization-Develop and support junior staff in alignment and cooperate with the Global Manager, IT-Ensure security and integrity of the Global WAN and data center-Participate with planning, installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links-Analyze and resolve network hardware and software problems in accurate fashion

Duties and Responsibilities----------Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes-Monitor network performance and troubleshoot problem areas as needed-Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances-Patch management implementation, operations, and procedures to maintain currency and ensure security-Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information-Monitor, analyze, and test network performance and provide network performance statistics and reports-Participate in managing all network security solutions including security and defects vulnerability assessment-Perform server and security audits, and system backups and recovery-Interface with various stakeholders regarding projects, implementation, and operational issues-Manage and/or provide guidance to other members of the team for support purposes and project task execution-Adhere to service desk, incident management, and change management procedures (LANDesk Service Desk)-Manage and report time accurately as per assignments and job requirements

-Provide IT Network Support, Design and install solutions tailored to fit organization’s needs-Responsible for managing & upgrading Windows Servers in VMWare Infrastructure Install/upgrade system storages using SAN (NetApp)/ NAS-Administration of Active Directory & Exchange Server of 300+ users and 250+ computer accounts in Windows Server 2012, MS Exchange environment-Manage backup & disaster recovery site using Veeam Backup & Replication software and SAN/NAS environment-Administer virtual environment using VMWare infrastructure. Manage VMWare Hosts, Storage & Fiber Switches-Ensure connectivity and manage remote networks including three offices in GTA and one in Montreal and one in North Carolina US-Administer Blackberry Enterprise Server and Exchange Active Sync to manage 200+ mobile handheld including Blackberry, Android, and iPhones-Use NAGIOS log server for network monitoring-Experienced in managing Trend Micro Mobile Security apps. Administer and ensure security of 200+ mobile computing devices-Contact with vendors to ensure product improvement and enhancements-Identify and document potential software or hardware defects and create Knowledge Base documentation as solution archive in SharePoint-Perform LAN WAN Administration (Routing, VLAN, DNS, DHCP, VPN, FTP and other network management)-Upkeep and maintain Microsoft Dynamics Great Plains, Dynamic CRM and SQL environment-Write SQL scripts to generate customised reports and embed with Financial Application-Maintain and secure firewall and VPN services-Administer voice network using Digium Switchvox PBX system and Aastra IP phone-Ensure Server virus protection and other security applications are up to date; definition updates are being deployed across the computer network-Attend and complete all associated helpdesk calls; ensuring proper resolution and maintain log-Make changes to Wesbell web platforms, and maintenance of wesbell.com, wbvoice.com, wesbellfulfillment.com and wesbelltelstore.com

 Administered Active Directory of 600+ users and 450+ computer accounts in Windows 2008 environment. Maintained file/folder permissions, resource security and user groups Ensure the availability of the financial applications by proactively seeking problems. Worked with development team to provide appropriate instruction to fix programming issues Used network monitoring tool (Hyena) to ensure network security and ensure uptime  Designed computer network, device configuration, and monitoring system configuration Installed new software releases, system upgrades, evaluated and installed patches Performed system backup (tape/disk backup) and recovery using Fastback Tool and Ultraback Communicated electronically and in person with computer users to fix technical problems Acted as a liaison between service providers (vendors) and Washington IT team Maintained and troubleshot computer systems, hardware and other peripherals Managed different sites and workspaces of Embassy SharePoint site, Updated web contents, created sites and pages in Embassy Website Administered all financial, US Visa related and inventory management applications Worked on rotation shift to work with Washington IT team for regular system maintenance

 Administered Banking Application Flexcube and user support that included more than 3,000 computer users located in 60 branches over the country Generated customized reports from banking application to meet central bank’s requirements Administer merchant banking application for trading purpose Performed database backup and maintained log of each backup and restore Administered Internet banking and mobile banking application module Extract data from banking application and generated reports for management Maintained log of problems experienced by users and organized trouble ticket through application