Abe Holczer Email & Phone Number

In this role, I directed operations, product management, quality assurance, and performance improvement, leading an international team of 8 Project Managers and 6 Quality Assurance Analysts. Key highlights include:*Reached a product defect rate of less than 1%, reducing from 29%, by developing and implementing SOPs across operations, finance, sales, estimates, vendor management, and quality departments.*Increased client retention 28% by developing requirements to enhance best-in-class… Show more In this role, I directed operations, product management, quality assurance, and performance improvement, leading an international team of 8 Project Managers and 6 Quality Assurance Analysts. Key highlights include:*Reached a product defect rate of less than 1%, reducing from 29%, by developing and implementing SOPs across operations, finance, sales, estimates, vendor management, and quality departments.*Increased client retention 28% by developing requirements to enhance best-in-class proprietary customer portal.*Reduced buy rates 19%, effectively increasing average gross margin by 17%, by negotiating volume rates with vendors.*Decreased customer complaints from 3% of deliverables to less than .02% of deliverables by creating a robust quality assurance department, defining product processes, and leading a team of quality assurance professionals. Show less

In this role, I facilitated all aspects of project management, delivering 8K+ projects for customers and growing revenue to $25M+ annually.