I steer the strategic direction, seamless implementation, and efficient management of all technology and operational facets within solutions benchmark.

I Lead and manage a team of technical experts to deliver cutting-edge solutions to our clients. While Also driving the development and implementation of innovative technical solutions that meet our client's unique needs and contribute to our organisation's growth and success.

• Installed and configured software and hardware in the organisation• Set up accounts and workstations• Monitored performance and maintain systems according to requirements• Troubleshoot issues and outages• Ensured security through access controls, backups, and firewalls• Upgraded systems with new releases and models Developed expertise to train staff on new technologies

• Respond to customer queries in a timely and accurate way, via phone, email, or chat• Identify customer needs and help customers use specific features• Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)• Update our internal databases with information about technical issues and useful discussions with customers• Monitor customer complaints on social media and reach out to provide assistance• Share feature requests and… Show more • Respond to customer queries in a timely and accurate way, via phone, email, or chat• Identify customer needs and help customers use specific features• Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)• Update our internal databases with information about technical issues and useful discussions with customers• Monitor customer complaints on social media and reach out to provide assistance• Share feature requests and effective workarounds with team members• Inform customers about new features and functionalities• Follow up with customers to ensure their technical issues are resolved• Gather customer feedback and share with our Product, Sales, and Marketing teams Show less

• Gathered data to come up with ideas for new products and features including curating ideas and deciding which ones are worth working on.• Analysed market and competition data to create products to match and surpass current industry standards• Defined the product vision, product roadmap, and product positioning• Created, maintained, and adjusted the product-line-level strategy and production schedules• Communicated product vision to the sales and product marketing teams to… Show more • Gathered data to come up with ideas for new products and features including curating ideas and deciding which ones are worth working on.• Analysed market and competition data to create products to match and surpass current industry standards• Defined the product vision, product roadmap, and product positioning• Created, maintained, and adjusted the product-line-level strategy and production schedules• Communicated product vision to the sales and product marketing teams to obtain market share for the product• Created product requirements for the engineering and support teams to bring new products to market or to enhance existing features• Balanced the needs of the customers and limitations defined by stakeholders• Managed testing to detect and fix issues to make necessary improvements• Gathered customer feedback to further improve the product• Managed the health and performance of the team by monitoring its members• Coordinated with respective teams regarding product launch• Tracked product performance• Overseeing the product throughout its lifecycle. Show less

• Troubleshooting VSAT, Fiber, and LTE/Radio network issues• Monitoring connectivity and network traffics of federal MDAs using ALLOT software• Troubleshooting email and website relates issues• Escalation of connectivity issues to network operation center• Troubleshooting system problems and diagnosing and solving hardware/software faults• Configure email to clients • Test the acceptability of email service provided to the clients• Take complaints and recommendation… Show more • Troubleshooting VSAT, Fiber, and LTE/Radio network issues• Monitoring connectivity and network traffics of federal MDAs using ALLOT software• Troubleshooting email and website relates issues• Escalation of connectivity issues to network operation center• Troubleshooting system problems and diagnosing and solving hardware/software faults• Configure email to clients • Test the acceptability of email service provided to the clients• Take complaints and recommendation back to the organization Show less

• Contributing to the production of web content including website and all social media.• Identifying media opportunities and coordinating all media interviews• Regularly analyzing media coverage of development issues across the continent to identify trends for CYOSA staff and members to engage.