Abed Ali Email & Phone Number

Riyadh, SA

Saudi Arabia

• First-level help desk technical support and troubleshooting on IT network.
• Installation, configuration and administration of Cisco IT infrastructures – Cisco switches, routers, VOIP telephony, QoS, security applications, firewalls and network protocols.
• Managed installation, configuration and administration of Cisco equipment in IT architecture of organization. Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of network.
• Provided Tier1 technical support assisted users’ facing network problems. Performed advanced troubleshooting, diagnostics and provided tier/level-1 solutions to network failures.
• Worked in coordination with team members to decrease key IT problems and complete assigned projects.

Bengaluru Area, India

• First-level help desk technical support and troubleshooting on IT network.
• Installation, configuration and administration of Cisco IT infrastructures – Cisco switches, routers, VOIP telephony, QoS, security applications, firewalls and network protocols.
• Managed installation, configuration and administration of Cisco equipment in IT architecture of organization. Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of network.
• Provided Tier 1 technical support assisted users’ facing network problems. Performed advanced troubleshooting, diagnostics and provided tier/level-1 solutions to network failures.
• Worked in coordination with team members to decrease key IT problems and complete assigned projects.

Hyderabad Area, India

• Installing, configuring and administering network technologies.
• Active directory management, NTFS security, disk quota management.
• IP addressing and sub netting, Routing concepts.
• Creating AD groups, Shared Mailboxes & Distribution groups, Modify Active Directory Groups, Modify Group Attributes of AD Users, Active Directory Logon Reports, AD Unlock and password reset, Applying security policies.
• Creating User profiles for Outlook, Maintaining Calendar and Contact events, Maintaining Storage for emails,.OST file restore, Renaming Outlook profile, Adding Shared Mailbox, Calendar Setup.
• Creation of Lotus Notes Accounts, adding the user to the lotus notes database, modifying lotus notes accounts, deleting the LN accounts

Hyderabad Area, India

• Work involves installing and customizing operating systems, administering Network firewalls & computer systems.
• Administering issues concerning Microsoft Office (all versions) including M.S Outlook Troubleshooting.
• Responsible for maintaining user’s laptop, desktop, printer, scanner.
• Answer on-call network issues and computer support for software and hardware problems.
• All types of technical support to the remote users using VNC.
• Manage backups using Backup Exec, Setup and configure remote Access for remote users.