• Conducts regular property visits to ensure brand and ownership standards are being met• Cultivates teamwork while providing leadership and direction to assigned General Managers, ensuring GM’s are provided clear goals and objectives for each assigned property, effectively manages their performance to include coaching, counseling, property and project reviews, etc.• Drives Inspired Hospitality, Culture, counsels’ leaders, and employees on job related matters, creates an environment of high performance. Drives Team Member Culture and Engagement, • Drives talent development in market including succession planning• Partners with Site Leaders and Business Management in the formulation of the annual budgets, directs actions required to maximize budget efficiency. • Monitors and provides appropriate advisement and/or intervention regarding product quality, compliance with quality assurance means and standards, internal audit practices, loss prevention and proper implementation of brand standards. • Partners with Assoc Management Services and General Managers in preparing for and conducting annual Association and Board meetings, keeping owners and board members informed. • Works with the General Managers of each assigned property on the oversight of the reserve and capital project planning, preparation and execution of all projects.• Maintains an awareness of new trends or anything that may affect the property, i.e. changes in the law, zoning, market and labor conditions etc. Develops and maintains a thorough understanding of State and Federal laws governing the operations of interval resorts.• Leverages brands and market assets to maximize efficiency, create advantage and preferred employer preference.

Serve as the dedicated and committed leader of the Central Florida Hotel & Lodging Association. Member of the Board, Diversity Committee and Vice Chair of 2023 CFHLA Vacation Ownership Council.

Improved a 30-year-old resort productivity through the adoption of various guest-centric technologies to streamline processes within the Rooms and Food and Beverage divisions, capitalizing on Agilisys, Perfect Room, Synergy, and KIPSU technologies. Responsible for a $22M annual budget with oversight of F&B, Housekeeping, Security, Recreation, Front Desk, and Maintenance. Fueled team collaboration leading to a 20% increase in cross-functional partnerships to support a guest-first mindset; exceeded guest satisfaction, increasing positive reviews at each location. Orchestrated the strategic execution of annual capital expenditure plans, resulting in a great enhancement in guest facilities. Served as a trusted task force leader, contributing to critical projects in South Florida, Las Vegas, and Myrtle Beach; offered insightful feedback for improvement and executed remedial plans as needed. Pioneered unique internal culture platforms “FAMILY”; initiatives significantly elevated TMs satisfaction scores by over 15%.

Drive operational excellence as a pivotal member of the Orlando Executive Management Team. 2010-2012 overseeing a total of 1,507 rooms across two premier full-service properties: HGVC on International Drive (Tuscany Village) and HGVC at SeaWorld. Successfully helmed both resorts with notable achievement in the following areas

Assistant Executive Housekeeper July 1995 - July 1997Front Office Clerk June 1994 - July 1995Bellperson/Driver March 1993 - June 1994