Agata Bednarz Email & Phone Number

Poland

Wrocław, Woj. Dolnośląskie, Polska

My current responsibilities involve:- identifying process improvement and harmonization opportunities within Customer Care and Order to Cash area- leading Continuous Improvement initiatives - supporting business transformation projects with process and system knowledge from Order to Cash area, including Revenue Models- raising, testing and roll-out of change requests- mapping processes and transforming them to meet company's process organization set-up, identifying and… Show more My current responsibilities involve:- identifying process improvement and harmonization opportunities within Customer Care and Order to Cash area- leading Continuous Improvement initiatives - supporting business transformation projects with process and system knowledge from Order to Cash area, including Revenue Models- raising, testing and roll-out of change requests- mapping processes and transforming them to meet company's process organization set-up, identifying and managing risks and challenges – identify potential obstacles, develop mitigation and proactively address any issues that arise during the transformation process.- acting as facilitator in process transitions- monitoring and evaluating progress- providing guidance and support to teams and individuals in the transformation process- cross-functional collaboration Show less

Polska

Product Owner of Order-to-Cash Open Order App in Celonis. As na additional responsibility to my regular tasks, first as Team Lead, then Process Transformation Lead, I was also Product Owner for Order to Cash app designed to monitor and manage Open Orders. My role involved:- general understanding of Process Mining- collecting requirements for App's enhancements from Business Center and Subregional Customer Care stakeholders- designing App's improvements- creating User stories in… Show more Product Owner of Order-to-Cash Open Order App in Celonis. As na additional responsibility to my regular tasks, first as Team Lead, then Process Transformation Lead, I was also Product Owner for Order to Cash app designed to monitor and manage Open Orders. My role involved:- general understanding of Process Mining- collecting requirements for App's enhancements from Business Center and Subregional Customer Care stakeholders- designing App's improvements- creating User stories in Jira and testing new functionalities in Celonis in close collaboration with software developers in SCRUM methodology- conducting trainings and preparing training material for new users- keeping the users updated on new enhancements by issuing a newsletter and scheduling ad-hoc meetings to inform about significant changes- Basic knowledge of creating views and analysis in Celonis Show less

Wrocław, Woj. Dolnośląskie, Polska

Wroclaw, Lower Silesian District, Poland

Wrocław, Woj. Dolnośląskie, Polska

I perform Customer Care back office tasks for Customers in medical and scientific sector in Spain. I process different types of orders, regular ones, but also consignments, samples, tender-related and demo orders. I organize returns and manage invoice corrections. I respond to sales people and customers queries and handle their complaints. I work on SAP system on a daily basis. I collaborate with Customer Care front office, Supply Chain, Master Data, Logistics, Accounts Receivable and Credit… Show more I perform Customer Care back office tasks for Customers in medical and scientific sector in Spain. I process different types of orders, regular ones, but also consignments, samples, tender-related and demo orders. I organize returns and manage invoice corrections. I respond to sales people and customers queries and handle their complaints. I work on SAP system on a daily basis. I collaborate with Customer Care front office, Supply Chain, Master Data, Logistics, Accounts Receivable and Credit Departments.I've been working in Sales Support Iberia department in Olympus since the very beginning. I took part in the transition process, participating in training in Olympus subsidiary in Barcelona, capturing knowledge and creating Desktop Procedures (DTPs) to document and transfer it. I keep creating instructions and quick guides in order to document all the knowledge about customer specifics or special processes. I also designed a training plan and teach the newcomers. I have come up with several solutions that contribute to continuous improvement of team's work. Show less

Wrocław, Woj. Dolnośląskie, Polska

I received and handled customers’ service complaints. I responded to customer’s queries and troubleshot order management and delivery issues. Handling different complaints at the same time, I multitasked and prioritized. I collaborated with other departments and within my team in order to provide the quickest and the best solution to customers’ issues. I was responsible for making transactions (replacements) and coordinated pick-ups and re-invoicing. I dealt with customers via email and phone… Show more I received and handled customers’ service complaints. I responded to customer’s queries and troubleshot order management and delivery issues. Handling different complaints at the same time, I multitasked and prioritized. I collaborated with other departments and within my team in order to provide the quickest and the best solution to customers’ issues. I was responsible for making transactions (replacements) and coordinated pick-ups and re-invoicing. I dealt with customers via email and phone, always taking care of the highest quality of my performance and a professional approach. Show less

I designed and taught English lessons. I evaluated students’ learning progress by analyzing their language performance. I implemented curriculum plans, analyzed and adopted them to students’ needs and capabilities. I taught compensatory lessons, supporting children with difficulties. I communicated with parents, collaborating with them to solve students’ problems. I started and ran an English theatre group and a British music club, addressing students’ interests, helping them grow and develop… Show more I designed and taught English lessons. I evaluated students’ learning progress by analyzing their language performance. I implemented curriculum plans, analyzed and adopted them to students’ needs and capabilities. I taught compensatory lessons, supporting children with difficulties. I communicated with parents, collaborating with them to solve students’ problems. I started and ran an English theatre group and a British music club, addressing students’ interests, helping them grow and develop their talents. I promoted school by providing a monthly newsboard about school events. Show less

I taught private Spanish and English lessons, providing individualized content adjusted to students’ needs. By analyzing and compiling the existent materials and creatively designing my own, I ensured the highest level of my services considering the costumers’ satisfaction my first priority. I did basic bookkeeping. I acquired costumers, using digital marketing to advertise my services through external websites.

I designed and taught Spanish lessons, following the curriculum and complementing it with extra learning materials of my own design. I assessed students’ learning progress.

I designed and taught Spanish lessons using communicative method, taking care of the highest customers’ satisfaction.

Art History

Master'S Degree, Spanish And Iberian Studies

Activities and Societies: Student Research Group "Mañana"