Abedalrahman Zabian Pmp® Email & Phone Number

Amman, Jordan

-Managed and coordinated the execution of 3-10 consultant client projects per day, ensuring each project was delivered on time and budget- Utilized project management methodologies by making Scrum as daily basis with team to drive project success.- Developed and maintained strong relationships with clients to ensure satisfaction and repeat business.

Amman, Jordan

• Drive sales growth by 5%, metrics, and strategies using PowerBI.
• Implement processes and systems 90% of the time for improved operational efficiency, including CRM tools andproject management software.
• Collaborate with marketing and product teams for over 30 product launches aligned with brand and customerneeds.
• Spearheaded engagement initiatives with external partners and internal teams, fostering alignment andachieving a 25% increase in customer satisfaction ratings and a 10% rise in retention rates.
• Increase customer satisfaction and retention by 20% through loyalty programs.
• Train a group of 10 employees, ensuring acquiring of the necessary skills and knowledge to exceed jobrequirements

Amman, Jordan

• Demonstrated expertise in customer success strategies, achieving a retention rate of over 90% and consistentlydelivering outstanding results.
• Implemented Power BI in customer success, improving metric tracking, service quality, and boosting efficiencyby over 50%.
• Skilled in relationship-building and effective customer communication, consistently delivering tailored solutionsto achieve a high customer satisfaction rate of over 90%.
• Built and led a successful customer success department, increasing satisfaction by 10% and retention.
• Leveraged startup knowledge to launch and grow a new marketplace which is currently dominating 90% of themarket

Amman, Jordan

Gso

• Exhibited exceptional leadership by effectively supervising and guiding a team of 14 individuals to achievesuccess.
• Monitored and managed a substantial volume of customer invoices with a 99% accuracy rate, resulting in a highsuccess rate.
• Resolved over 50 shipment errors daily by promptly addressing related issues, leading to a significantimprovement in the customer experience.
• Facilitated direct communication channels between the team and customers, resulting in a 30% increase inefficiency and improved customer satisfaction.

Amman, Jordan

Amman, Jordan

• Collaborated with 5 units and a senior business analyst to guarantee the applications met end-users needs.
• Trained 10 groups of university students to enhance understanding of the field.
• Conduct proposals, financial plans, and reports 2-4 times a month.
• Establish goals and objectives, generate marketing ideas, and create a budget for 3-5 campaigns.
• Lead a team to complete a project that consists of more than 30 universities across Jordan.
• Negotiate contract terms with 20-30 clients and communicate with managers.