Ab Jan Email & Phone Number

Los Angeles, Ca, Us

Marina Del Rey, California

 Gather and document client business needs and technical requirements. Define project deliverables, set schedules, and resolve business and technical issues. Lead technical discussions via Onboarding calls, service chats and Onboarding emails. Responsible for handling and supporting all new clients during the Onboarding process. Ensure proper and consistent communication of issue status to the Clients internal and external. Perform Troubleshooting and in-depth analysis, including Trend Analysis for issues reported. Manage all assigned open issues according to the DYL Service Level and manage client reported issues. Initiate and maintain regular communications with customers and vendor to review and verify the order. Test new features & product enhancements; ensure expertise, quality prior to, during & post deployment. Troubleshoot/ provide solutions before, during & after implementation and manage product related questions. Provide help desk support, diagnose problems & determine proper escalation points to drive resolution of issues. Document all client calls, emails, chats and any other communications accurately and within SLA Dyl’s CRM system. Maintain application-level expertise as well as knowledge of the technical components in supporting clients’ needs. Provide expertise in reference to industry best practices pertaining to DYL and ensure 100% customer satisfaction. Review required information to provide services requested, coordinate service installation and communicate milestone dates with Customer and/or Vendor. Fortify client relationship focused on 100% measurable client satisfaction and ensure the department is meeting and/or exceeding service level targets for responsiveness and turnaround times.

Torrance, California

 Managed the day-to-day tactical and long-term strategic activities within the business. Maintained high levels of partner satisfaction by ensuring product quality and on-time shipments. Leveraged knowledge of customers, market trends and principal to successfully market fuel tank systems. Provided technical direction, supervision and support to the operating workforce for printing and packaging.

Hawhtorne Ca

 Successfully recruited, on-boarded, trained and developed sales staff. Purchased and controlled inventory of the warehouse and the department. Developed and implemented plans to maximize sales and met or exceed goals and objectives. Resolved various product or consumer complaints with excellent communication skills and follow-up. Explained and demonstrated the features and benefits of office improvement products to consumers.

 Directly supervised and mentored subordinates within the department. Developed and maintained liaison relationships both internal and external to the company. Enhanced the customer experience by leading team of associates in providing strong customer service. Ensured sales objectives were met for the department & created strategic plans to maximum sales in department.

 Prioritized emails, received incoming calls, scheduled board and foundation meetings. Coordinated the communications and logistics of staff meetings and produced materials. Maintained strict confidentiality with sensitive information, financial documents, records and personal matters. Implemented processes and procedures that increased operational efficiency; managed daily functions of the office.

Computer Science

Associate'S Degree, Information Technology

High School