• Act as HR Operations and MENA integration Lead, liaise with MENA talent team and EY Ford Rhodes Talent team and contribute to process improvements/efficiencies as appropriate and in line with MENA• Act as Diversity and Inclusion (D&I) implementation leader, work on flexible work arrangements, gender balanced recruitment and gender inclusive brand image. Design and deliver D&I trainings for EY and other organizations in Pakistan in collaboration with Male Champion of Change (MCC) Australia… Show more • Act as HR Operations and MENA integration Lead, liaise with MENA talent team and EY Ford Rhodes Talent team and contribute to process improvements/efficiencies as appropriate and in line with MENA• Act as Diversity and Inclusion (D&I) implementation leader, work on flexible work arrangements, gender balanced recruitment and gender inclusive brand image. Design and deliver D&I trainings for EY and other organizations in Pakistan in collaboration with Male Champion of Change (MCC) Australia and Pakistan• Support to deliver the wider Talent strategy especially in relation to talent management, leadership development, employee engagement, performance management (LEAD, SuccessFactor), rewards management, and organizational design• Provide Talent support to leaders of all levels in the firms, including technical HR advice in response to management issues, capacity building, succession planning, emergency preparedness and response, policy inquiries, regular review and approval of HR policies and procedures, orientation, employee relations issues, recruitments and exit management.• Ensures that all necessary activity relating to Performance Management cyclical activity, year end and pay planning are delivered in the most professional and effective manner ensuring consistency across the region. Plays a hands-on role in achieving key activity within defined timeline• Manage the portfolio of Employee Relations cases, including taking the lead on sensitive investigations. Make recommendations and carry out any necessary actions required to maintain and promote a respectful workplace. Show less

Strategic Role of Human Resource Management

HRSG is a group of companies providing digital business solutions globally. We’re proud to work with many of the world’s most prominent multinational companies—including Samsung, Nestlé, and Etisalat among many others—as well as nonprofit organizations like the Aman Foundation and the British Council. We help our clients and partners with their most valuable resource: their people. HRSG BPO gives you the most comprehensive set of human capital management capabilities available today… Show more HRSG is a group of companies providing digital business solutions globally. We’re proud to work with many of the world’s most prominent multinational companies—including Samsung, Nestlé, and Etisalat among many others—as well as nonprofit organizations like the Aman Foundation and the British Council. We help our clients and partners with their most valuable resource: their people. HRSG BPO gives you the most comprehensive set of human capital management capabilities available today, with a single solution that unites the five major areas of HRMS over cloud: Human Resource Management, Benefits Administration, Payroll Services, Time and Labor, and Talent Management. My primary concentration of work being the Regional HR Service Delivery Manager is to advice, design and deliver an Enabling HR Process i.e. Operational Human Resources and Organization Development combined with end-to-end HR Outsourcing projects at various prestigious local and multinational conglomerates. I also provide regional support to centralized Business Development team based at Karachi Head office, supporting joint opportunities and projects that deliver new revenue, ideas and improvements to the bottom line. As a Regional Head I make sure that budgets /Targets are not only achieved but exceed the bench mark. Show less

• Designed and implemented a performance appraisal system based on Management by Objectives and SMART goals.• Identified staff vacancies, interviewed and selected applicants for executive and managerial positions.• Carried out job analysis, job evaluation and developed Job Descriptions and person specifications for all the positions.• Designed Code of Conduct and HR policies such as Talent Acquisition Policy, Inter-division Transfers, Exit Policy, Work from Home and Grievance… Show more • Designed and implemented a performance appraisal system based on Management by Objectives and SMART goals.• Identified staff vacancies, interviewed and selected applicants for executive and managerial positions.• Carried out job analysis, job evaluation and developed Job Descriptions and person specifications for all the positions.• Designed Code of Conduct and HR policies such as Talent Acquisition Policy, Inter-division Transfers, Exit Policy, Work from Home and Grievance Handling policy.• Briefed and trained employees regarding HR policies and procedures in nationwide 5 offices.• Designed, evaluated and modified benefits policies to ensure that programs are current, competitive and in compliance with legal requirements• Identified and implemented benefits to increase the quality of life for employees• Conducted exit interviews and investigated into reasons to why employees are leaving.• Processed, verified, and maintained documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications.• Finalized designations, official cadres and organizational charts to establish a uniform organizational structure across all the offices of the organization.• Ensured employee records are up to date in HR management module.• Acted as liaison for Marketing, U.S based sales team, Recruitment and Operations, giving directions on hiring and marketing campaigns by keeping available resource pool and sales trends in view. • Monitored and managed complete sales cycle starting from Sales lead to Client conversion Show less

• Managed and Supervised and trained Customer Service team • Executed improvement plans to keep the Service Level as per the defined targets and expectation• Used problem-solving skills to handle difficult or irate clients and resolve conflicts• Maintained an average of 110% sales target achievement from the date of joining till date, won six sales champion rewards for making highest nationwide sales

• Provided Soft Skills and TABS training to 2000plus employees of Customer Services Domain Led the Standardization, Reporting & Audit function and ensured implementation of quality standards at all CS touch points i.e. Business Centers, Franchises, Contact Centers, Support Center, Priority Services & Corporate CS• Compiled Customer Services Manual with detailed processes / SOP’s for Customer Services employees in coordination with all the head of departments ( HOD’s), won surprise… Show more • Provided Soft Skills and TABS training to 2000plus employees of Customer Services Domain Led the Standardization, Reporting & Audit function and ensured implementation of quality standards at all CS touch points i.e. Business Centers, Franchises, Contact Centers, Support Center, Priority Services & Corporate CS• Compiled Customer Services Manual with detailed processes / SOP’s for Customer Services employees in coordination with all the head of departments ( HOD’s), won surprise reward for this initiative• Conducted FUT’s & UAT’s for new Products & Services and managed the deployment of different Projects from Initiation to completion• Assessed all CS areas & Conducted trainings, counseling, motivational sessions for staff enrichment• Conducted Training Need Assessments (TNA) and designed training modules for employees in view of (TNA)• Prepared training modules for Operations Supervisors and for CSR’s aimed at improving motivation, team building, business up-selling, stress management and customer satisfaction • Trained employees on company’s policies and procedures and provided daily refreshers regarding business updates• Shared team building techniques with the CSR’s and increased level of motivation through soft skills trainings and engagement meetings Show less