Overseeing the overall function of the platform for smooth day-to-day operations.Establishing technical requirements for the platform and coordinating with technical teams for implementation.Continuously monitoring platform performance and ensuring all technical issues are proamptly addressed.Identifying potential areas of improvement and proposing solution to enhance platform functionality and user experience.Add products, their descriptions and promotional images for the productUpdate prices and quantitiesContact the warehouse team to follow up on quantities

Ninja Sales Company is a subsidiary of Ashyaat For E-commerce Company

Sifting through different types of content (user-generated content, posts, uploads, tweets, comments, and third-party content)Ensuring online community safety by implementing brand guidelines and policiesEscalating issues, observations, opportunities, and insights through relevant channels, when neededCrafting creative content to encourage participation and increase engagementProviding digital customer service by responding to queries on select channels

Responding to inquiries by assisting customers through phone calls, emails, and chats.Addressing customer grievances and concerns promptly and effectively.Maintaining records of customer interactions and transactions with accuracy.Collaborating with other departments to provide solutions for customers.Identifying and escalating issues that require additional attention.Providing product and service information to customers.Processing orders, forms, applications, and requests.Following up with customers to ensure satisfaction and resolving any remaining issues.Staying up-to-date on company products, policies, and procedures.Providing feedback to management on customer trends and issues.

manage a team of call center agents. Monitor and evaluate agent performance, providing feedback and coaching as needed. Handle escalated customer issues and complaints. Analyze call center data to identify trends and areas for improvement. Develop and implement strategies to improve customer satisfaction and agent performance. Conduct regular team meetings to communicate updates and address any concerns. Ensure that all agents are meeting performance metrics and targets. Prepare and present performance reports to management.

Manage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targets