Abeer Azmi Email & Phone Number

Ras Al-Khaimah, United Arab Emirates

▪ Greet customers warmly and assist them in finding products.▪ Provide personalized product recommendations based on customers' needs and preferences.▪ Offer guidance on skincare routines, makeup application techniques, and beauty trends.▪ Answer questions about product ingredients, benefits, and usage.▪ Handle customer inquiries, complaints, and returns professionally and courteously.▪ Develop a deep understanding of the makeup products offered, including their features, benefits, and ingredients.▪ Stay updated on new product launches, promotions, and industry trends.▪ Demonstrate how to use products effectively through live demonstrations or tutorials.▪ Educate customers on the differences between various brands, shades, and formulations.▪ Actively engage customers to promote products and drive sales.▪ Recommend complementary products to enhance customers' purchases and increase the average transaction value.▪ Utilize upselling and cross-selling techniques to maximize sales opportunities.▪ Meet or exceed sales targets set by the employer.▪ Keep track of inventory levels and inform management of low stock or popular products to reorder.

United Arab Emirates

▪ Gather and store customer information, including contact details, purchase history, preferences, and interactions across various touchpoints.▪ Ensure data accuracy and completeness by regularly updating and validating customer records.▪ Communicate with customers through various channels such as email, phone, social media, and live chat.▪ Respond promptly to customer inquiries, complaints, and feedback to demonstrate attentiveness and care.▪ Provide sales teams with access to customer data and insights to better understand customer needs and preferences.▪ Manage customer service inquiries, tickets, and requests efficiently through a centralized system.▪ Assign and escalate cases to the appropriate team members for resolution.▪ Monitor service performance metrics such as response time, resolution rate, and customer satisfaction scores.▪ Create targeted retention campaigns to re-engage inactive or lapsed customers.▪ Foster collaboration and communication among sales, marketing, and customer service teams to ensure a unified approach to customer management.

Dubai, United Arab Emirates

Preparing reports showing the number of patients every two hours.Accept the patient's sample into the system.Review the necessary patient data in the system.Work in all shifts.

Khartoum, Sudan

- Dealing directly with clients, whether by phone, electronically, or face to face.- Do all cards transactions ( request a new card, renew and replace the damage one).- prepare periodic business performance reports.- responsible for handling all CRM services and issues and i provide analysis on the current situation and how to develop the customer services department.- responsible for customer support through emails and complaint management.- managing client accounts.- manage financial products customer service with banks and various financial institutions.- contract customers to give them cash cards.

Khartoum, Sudan

First line of technical support.Customer services.Customer clime registration.Determine and define the work scoop.Marketing research.Promotion of product.Define the market competitors.

Khartoum, Sudan

▪ Respond to incoming calls from customers in a timely and professional manner.▪ Greet customers warmly and actively listen to their inquiries, concerns, or requests.▪ Provide accurate information about products, services, billing, technical issues, and promotions.▪ Make outbound calls to follow up on customer inquiries, resolve issues, or conduct customer satisfaction surveys.▪ Proactively reach out to customers to provide updates, reminders, or promotions.▪ Troubleshoot technical issues related to telecommunications services such as internet connectivity, phone service, or TV service.▪ Guide customers through troubleshooting steps and assist them in resolving issues remotely.▪ Escalate complex technical problems to higher-level support teams for resolution.▪ Assist customers with billing inquiries, account management, and payment processing.▪ Explain billing statements, charges, fees, and billing cycles to customers.▪ Update customer account information, such as address changes or service upgrades/downgrades.▪ Promote new products, bundles, or promotions to existing customers during calls.

Master'S Degree, Science In Information Systems (Technology)

Bachelor'S Degree, Information Technology