Abeer Baker, Csm, Icp-Apm, Pmp® Email & Phone Number

New York, New York, US

New York, New York, US

Fort Lauderdale, FL, US

Fort Lauderdale, FL, US

Support the Global Security Organization PMO in an Agile transformation, adopting the Scaled Agile Framework (SAFe), and implementing the Center for Internet Security 20 Critical Security Controls to improve the security posture within Citrix.

Fort Lauderdale, FL, US

Support teams both internal and external to IT Operations in learning to use JIRA and Confluence and assisting with transitioning to Kanban practices.Trusted business advisor to the VP of Operations, supporting in the development of team strategies and priorities that span across all of the Operations teams. Pilot a Metrics that Matter Program, meeting.

Fort Lauderdale, FL, US

Converted to full time in only 8 months under the Director of Datacenter and Cloud Services to continue assisting with Infrastructure and Cloud related projects within the Data Center and Cloud Services group, as well as continue my role as a SCRUM Master to the Automation & Orchestration team within ICS.Supported as the Project Manager four differing.

Fort Lauderdale, FL, US

Contract ran from February 1 - September 30, 2016Managed a 10-Million-dollar capital and expense budgeted project migrating off of HP SAN onto newly purchased NetApp storage. Worked with NetApp consultants to seamlessly migrate storage and workloads for approximately 200 physical servers and over 300 virtual machines utilizing either a DTA, LVM or V2V.

Presented on the Transformation from Waterfall to Agile Operations at Citrix with colleague, Nestor Zapata.

Presented on the Transformation from Waterfall to Agile Operations at Citrix with colleague, Nestor Zapata.

Boston, MA, US

Contract completed January 29, 2016Migrated business and financial processes for different units within the organization from the several Case Management Systems (CMS) utilized into the new proprietary CMS designed by in house development staff. Identified key data points necessary for the business to track in the CMS and worked with development to create.

Winston-Salem, North Carolina, US

• Reported directly to the Chief Information Officer (CIO) and worked independently as well as in team settings based on specific project needs. Collaborated with Executive level personnel for process improvement needs.
• $200,000 saved in first year of automating eFiling processes. Savings continue with daily filings.
• $120,000 saved annually through a renegotiation of contract requirements and automation of LexisNexis person searches.
• Prevented up to $300,000 in monthly losses through design and implementation of a system change to allow better tracking of Fee Requests and Approvals.
• Integrated OpenText Capture Center & Redact-It Software for OCR of loan documents and redaction of Personally Identifiable Information (PII). Setup automated extraction of key metadata to push into Case Management.

Boca Raton, FL, US

Analyzed attorney caseload volumes and provided details for shifts and changes to ensure proper management of files by each team. Scrutinized client contracts to confirm accounting was in compliance with how cases were billed. Created paralegal processes and trained staff on proper usage of Case Management System (CMS). Managed client sensitive projects.

Chicago, Illinois, US

• Responsibilities included administrative, accounting and fundraising tasks. Processed and held accountable for the over 1 Million dollars in donations received annually; managed accounts payables including coding.
• Acquired food, beer and donations to reduce costs; also organized an auction, a raffle, and secured Miami Heat Dancers for a Golf Tournament fundraiser, resulting in over $300,000 raised.
• Personally increased fundraising campaign with Old Navy by 30%, $27,000 more than prior year.
• Solely ran the school fundraising campaign for Broward, Dade and Monroe Counties to raise over $17,000 in 2010, an increase of 47% over the $8,000 raised in 2009.

West Palm Beach, FL, US

• Interviewed, screened, and placed applicants in temporary and permanent positions.
• Promoted from Personnel Assistant to Personnel Supervisor after only 1 ½ months.
• Generated in excess of $100,000 Gross Margin in under one year.
• Received 4 President’s Awards for exceeding Gross Margin on a monthly basis within 1st year.
• Created Personnel Assistant training manual cutting the onboarding time in half.

Associate Of Arts (A.A.), Business Administration And Management, General

Education record