Abeer Daoud Email & Phone Number

Key Account Manager Manage and grow the relationship with the assigned operators:- Work on achieving objectives and targets set for each operator and handle their complaints and inquiries- Work pro-actively with each operator to suggest new services and revenues opportunities- Monitor the performance of each operator and content providers- Identify any significant trends that need attention Communicate directly with content providers and third parties and deliver their products, Multimedia content as SMS MMS and Ring back tone services. Maintain existing services, monitor traffic, keep organized records of all deployed services, prices, short codes, service types, and operator details Conduct market research about operators, product and services prices, competitors, promotional and advertising methods, and local market demographics Track the monthly invoices and payments collection with the operators and content providers, maintain history and details of all sales and business contracts.  Negotiate final terms and conditions of contracts and close deals Prepare requests for any graphics work, editorial work or multimedia content work Integrates directly into each project team, work with project managers to prepare detailed brief and kick off materials Communicate with other account managers to identify market development. Prepare proposal materials in support of any opportunity Identify marketing campaigns, manage preparation of the materials, identify appropriate channels and manage relationships with the advertisers and agencies

Info2cell.com/ Acotel Middle East, Amman – JordanSenior Technology and Product Development Officer Search and find new business opportunities and ideas for Data & content services Develop current (implemented) technologies, products, applications and services by updating road maps to meet the market demand Observe and evaluate the performance of market products and services to cope with technology trends movement to provide management with structured information to take decision, in relation with new products and services Coordinate at all stages with other departments to determine progress of work, hardware and software capabilities, launch schedules, and to provide information on changes in specification to all concerned parties Prepare monthly, quarterly and statistical reports on all activities Oversee the products advertising and promotion activities for all developed products and services (i.e. SMS broadcast, newspaper and radio ads) Conduct and organize employee’s training and educational material for all new products and services Identify & negotiate business ideas and strategic relationship with content/application providers to support the company’s strategy direction Conduct meetings with mobile operators, discuss their requirements and launch data services Manage mobile operators accounts and multimedia content providers for new business opportunities and services

 Prepare or coordinate preparation of new products/ service layout and description Evaluate developed products and services based on factors such as market appealing, serviceability, cost… Prepare monthly, quarterly and statistical reports on products and services Create and develop internal and external awareness for new products and services Conduct and organize employee’s training and educational material

 Prepare and execute test plans and test cases Design, communicate and assure processes along with their roles, activities and which are relevant to Quality Assurance Department Maintain proper Quality Assurance documentation for each developed service Give relevant quality training to team members Follow–up on implementation of recommendations & Audits Handle all Quality Assurance & Processes requirements in terms of coordination work Continuously provide suggestions, ideas and recommendations for improving quality activities and development process

B.Sc, Computer Science

Education record