Abeer Khalid Email & Phone Number

Lahore, Punjab, Pakistan

• Develop and implement comprehensive learning and development strategies aligned with organizational goals and priorities.
• Conduct Training Needs Assessments (TNA) to identify knowledge and skill gaps across all levels of the organization.
• Design and execute talent development programs, including leadership development, succession planning, and competency-based training.
• Oversee employee engagement initiatives, creating strategies to enhance workplace culture and employee satisfaction.
• Measure the effectiveness of training programs through feedback, assessments, and performance metrics.
• Manage a team of training professionals, providing guidance, coaching, and development opportunities.

Lahore, Punjab, Pakistan

Resolve is a consultancy & training company focusing on the retail sector helping them to grow.

Lahore, Punjab, Pakistan

Assist Principal Consultant to identify improvement areas of the organization through Diagnostic Analysis based on the 6Ps Model. SPIVSA-based Strategic Planning for the clients Aims Development (Balanced Scorecard & OD). Define and design hierarchies and organization structure respectively to create a strong span of controls.Assist Principal Consultant to.

Lahore, Punjab, Pakistan

The prime focus is to enhance the customer experience by focusing on the new employee recruitment & selection, training, evaluation, and capacity building of retail staff. *Identifying customer touch points and making SOP for standardized customer experience *working on performance management and succession planning of retail staff.*developing L&D process.

Lahore

• Conducting a comprehensive Training Needs Analysis to effectively tailor and execute training programs.
• Organize and manage various competitions such as Best Gallery, Best Salesperson, Best Retail Outlet, and Product Knowledge Competitions to enhance staff engagement.
• Implemented and managed the "Stylo Star Program," which involved identifying success stories and sharing them among employees, while also recognizing and rewarding outstanding contributions.
• Facilitated comprehensive employee satisfaction surveys, pinpointing areas for improvement and presenting findings to the Improvement Committee. Effectively communicated implementation plans to employees, fostering.
• Planned and designed the "Apna Stylo" social corporate responsibility campaign aimed at engaging employees in community
• Design and implement comprehensive training programs for retail staff, focusing on customer service, sales techniques, product knowledge, and team dynamics.

Lahore

• Facilitate orientation and onboarding processes for new employees, including the introduction to company policies, procedures, and brand standards.
• Evaluate the effectiveness of training initiatives through assessments, feedback, and performance metrics, and make adjustments as needed.
• Co-facilitate training sessions for both head office and branch staff members.

Lahore

• Monitor, evaluate, or record training activities or program effectiveness.
• Offer specific training programs to help workers maintain or improve job skills.
• Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors..
• Develop alternative training methods if expected improvements are not seen.
• Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
• Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.

Lahore, Punjab, Pakistan

• Recruited team members for various departments within the head office and other business units.
• Oversaw the recruitment and onboarding team members for retail positions.
• Spearheaded the introduction of project-based internships at Stylo for the first time.
• Established strategic partnerships with universities and colleges to fulfill hiring requirements and enhance talent acquisition efforts and participated in Job fairs.
• Conducted exit interviews and stay interviews to gather valuable feedback and insights for organizational improvement

Customer support Information ProvidingHandling Complaints PromotionsCustomer retention

Lahore

Customer support Information ProvidingHandling Complaints PromotionsCustomer retention

Master'S In Business Administration, Human Resources Management/Personnel Administration, General, A

Activities and Societies: Music Society , Event Organizer committee , University Job placement DepartmentDuring my time at university, I.

Fsc, Pre-Engineering

Activities and Societies: Dramatic and debates SocietyEngaging in debates sharpened my critical thinking skills, honed my ability to.