I'm so glad you took the time to check out my profile! :) ... and hope this is just the first of our many future touchpoints.To give you a quick background, my name is Abegail Zoilo - Amado. I am a Licensed Professional Teacher with 2 years of teaching, but with a significantly longer experience in the fields of Project Management and Customer Service for a total of 9 years.I worked in the Business Process Outsourcing (BPO) industry for 5 years, offering my services for Mavenlink — an American project management software— where I have received an award for my remarkable client experiences as a Level 1 Technical Support Agent up to being a Team Lead. In my role as a Level 1 & 2 Support agent, I mainly assisted customers with queries, requests, and issue resolution via chat and email. As a Level 3 Support agent and then a Team Lead, I had to resolve escalated cases via email and attended meetings with VIP clients for any software assistance they needed.As for Project Management, I am just months away from my 5th year of managing different projects for local and international clients now. What I do in the projects I’ve been handling are 1) handle client communication, 2) create workflows/processes, 3) information dissemination to a team (handled up to 100 members in the past), 4) quality assessment and training, 5) team payroll and facilitation of payment transfers to team members.I’d be very happy to further discuss the details of my experience and skills, and the potential contributions I can give to your business.Click the CONNECT button N.O.W., it's free of charge! ;)P.S. If you need resources to fulfill DIGITAL ILLUSTRATIONS, GRAPHIC DESIGNS, and even provide CUSTOMER SUPPORT for your business, I can absolutely help you.Last update - January 2024