Abegail Cabrera Email & Phone Number

Central Visayas, Philippines

United States

-Order Processor-Calling Vendors if needed-Updating tracking info to Customers/Vendors-Checking/Answering emails-etc

Chicago, Illinois, United States

- Deliverables include [e.g. responding promptly to customer inquiries, manage chat support, resolving customer complaints, etc.]-Quality Assurance Specialist- Excel at [e.g. call handling, multitasking, processing orders, etc.]- customer support software, specific industry knowledge, etc.-Accounting

Ontario, Canada

Tasks:- Sending invoices- Scheduling Photographers- Organizing Database- Organizing Projects- Sending emails and texts- Customer Service- Adobe photoshop

United States

-Input business contacts in Salesforce relationship database.-Update Salesforce contact databases.-Assist Development Business Unit by researching and inputting mailing addresses in Salesforce database.

Europe

-Train Agents-Checking/providing info for Quality per agent-Doing reports for each agent's performance

Malta

Responsibilities: - Replying to customer care inquiries in Freshdesk - Providing quick and caring support to our clients - Reporting on issues to the team lead - Communication with the team lead in Slack/Skype on request Requirements.-Ability to speak/write in English for reporting/communication with the team lead

Malta

-Handling all escalations from agents thru calls, chats and emails.-Checking agents quality and productivity.-Creating/posting policies and guidelines.-Coaching agents.-Processing refunds, cancellation of orders, etc.-Sending weekly reports.-Escalating to Management for new problems that will be encountered that shows some threat/affect the productivity in.

Unoted States

Update email contact list, most email on the list now were outdated, there's a new person in-charge for the printing responsibility of the company. We are to inform them that we printed for them in the past and we have all files available and plates, you can also tell them what we printed in comment section you will see. If they are hesitant try to assure.

UK

United States

Updating and Creating NEW Knowledge Base items in ZenDesk account. There may also me some customer support work, but mainly focusing on creating NEW descriptions and articles in ZenDesk...KnowledgeBase.

Being as an Email-Chat Support Specialist for eBay, Walmart, Amazon, etc, I handled and solved tickets using Zendesk Tool (ticketing and chat). Assisting customers for their order concerns/issues. Order inquiry, tracking shipment, cancelling orders, request replacement, process refund or partial refund, etc. I have demonstrated the ability to effectively.

Tanjay City, Philippines

Retrieving thousands of medical records (inbound and outbound calls) for hospitals and providers members or patients under with Aetna, Blueshield, Evolent, Medstar, Apple Care, Molina and other healthcare insurance. Logging and checking information using Salesforce.com and some google spreadsheet.

Makati City

Tanjay City, Philippines

Offering and locating nearby schools (online/field) to all clients. Convinced clients to have proceed some GED, Certificates, Degree Course, Masters Degree, etc.

Dumaguete City Philippines

Being as a Personal Assistant, I checked on a daily basis for my client's emails, schedules and appointments, checking all possible transactions for her business, and even handling employees attendance.

Phillippines

Teaching young Chinese learners basing from the schools curriculum guide. Learning while playing process.

Tanjay City, Philippines

Teaching pupils basing from the Curriculum guide. Help enhance and develop their skills and talents. Teaching moral values.

Bais City, Philippines

Teaching young learners from 3 to 6 years old for Kindergarten. And from 7 to 13 years old for grade school pupils. Teaching them the curriculum guide for K-12, helping develop and enhanced their talents and skills.

Bachelor'S Degree, Kindergarten/Preschool Education And Teaching

All about Preschool Education and teaching methods and techniques on how to handle and teach young learners effectively.

Bachelor'S Degree, Mathematics