Abegail Navarro Email and Phone Number

●Serves customers by providing product and service information and resolving product and service problems.●Attracts potential customers by answering product and service questions and suggesting information about other products and services.●Opens customer accounts by recording account information.●Maintains customer records by updating account information.●Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.●Maintains financial accounts by processing customer adjustments.●Recommends potential products or services to management by collecting customer information and analyzing customer needs.●Prepares product or service reports by collecting and analyzing customer information.●Contributes to team effort by accomplishing related results as needed.

Use telephones to reach out to customers and verify account information.● Cancel or upgrade accounts.Place or cancel orders.● Assist with placement of orders, refunds, or exchanges.● Advise on company information.● Take payment information and other pertinent information such as addressesand phone numbers.● Answer questions about warranties or terms of sale.● Act as the company gatekeeper.● Suggest solutions when a product malfunctions.● Attempt to persuade customers to reconsider cancellation.● Inform customers of deals and promotions.● Utilize computer technology to handle high call volumes.● Work with customer service managers to ensure proper customer service isbeing delivered.● Close out or open call records.● Compile reports on overall customer satisfaction.● Read from scripts.● Handle changes in policies or renewals

● Answering and directing phone calls to relevant staff● Scheduling meetings and appointments of patients● Ordering and taking stock of office supplies● Being a point of contact for a range of staff and external stakeholders● Greeting and directing visitors and new staff to the organisation● Finding ways to improve administrative processes