Abegail Sy Email & Phone Number

Kelowna, British Columbia, Canada

Displays a “customer comes first” attitude by training and holding partners accountablefor delivering legendary customer service.• Constantly reviews store environment and key business indicators to identify problems,concerns, and opportunities for improvement to provide coaching and direction to theshift team to achieve operational goals. Communicates ideas to the store manager forbroader areas of improvement.• Plans, identifies, communicates, and delegates appropriate responsibilities and practicesto store partners to ensure smooth flow of operations.• Demonstrates integrity, honesty, and knowledge that promote the culture, values, andmission of Tim Hortons. Maintains and models a calm exterior presence during periods ofhigh volume or unusual events and moves on immediately after to keep store operatingto standard and to set an example for the shift team.• Supports store managers in implementing company programs by working directly withshift team to execute action plans that meet operational and organization objectives.

Liang Court

Displays a “customer comes first” attitude by training and holding partners accountablefor delivering legendary customer service.• Plans, identifies, communicates, and delegates appropriate responsibilities and practicesto store partners to ensure smooth flow of operations.• Manages with integrity, honesty, and knowledge that promote the culture, values, andmission of Starbucks. Demonstrates a calm exterior presence during periods of highvolume or unusual events and manages smooth transitions thereafter to keep storeoperating to standard and to set an example for the store team.• Drives the implementation of company programs by developing action plans anddirectly motivating and instructing the store team to implement them to meetoperational and organizational objectives.• Provides coaching and direction to the store team to take action and to achieveoperational goals. Constantly reviews store environment and key business indicators toidentify problems, concerns, and opportunities for improvement to provide coachingand direction to the store team to achieve operational goals.• Utilizes existing tools to identify and prioritize communications and regularly usesdiscretion to filter communications to the store team. Communicates clearly, concisely,and accurately to ensure effective store operations.• Constantly monitors and manages store staffing levels to ensure partner developmentand talent acquisition to achieve and maintain store operational requirements.