Abegail Kosirog Email & Phone Number

United States

* Overseeing the delivery of incoming goods and ensuring that they comply with customs regulations* Coordinating transportation providers to ensure prompt and proper movement of shipments* Responding to customer inquiries and referring clients to the proper channels* Reviewing purchase orders and shipping documents to ensure accuracy* Making special.

United States

Assisting members with their pharmacy benefit plans and answer questions regarding prescription insurance, medication coverage and mail order prescriptions.

* Deliver service and support to end-users using and operating automated call distribution iOs software, via remote connection or over the internet.* Interact with customers to provide and process information in response to inquiries, concerns and requests about product and services.* Gather customer's information and determine the issue by evaluation and.

Singapore

• Contributes to the development and maintenance of standards, policies and procedures regarding customer service
• Provides solution to customer’s queries following exceptional handling procedure and troubleshooting
• Prepares, generates and distributes daily reports (CRD-1, Heads Up, Missed RFA, NRS delay, OnSite Survey) and order acknowledgements to appropriate personnel.
• Deliver service and support to end-users by providing and processing information in response to inquiries, concerns, and requests about products and services;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
• Identify and escalate priority issues per Client specifications;

Singapore

• Served existing accounts by analyzing work orders;
• Investigating complaints;
• Conducting tests;
• Resolving technical and work order problems
• Establishes service by studying system requirements;
• Ordering and gathering components and parts;

Singapore

• Ensure that monthly membership sales budget is met
• Ensure minimum performance criteria (MPC) met and achieve ratios as outline in sales trainings as a minimum expectation
• Using marketing material and support provided as sales tools in a pro-active and constructive manner to maximise the effective achievement of your sales goals
• Ensure updated product knowledge at all times including all the benefits, facilities and services offered by your club
• Have a genuine interest in the latest developments within the fitness industry and specifically the benefits of the exercise to communicate to members
• Ensure minimum performance criteria (MPC) as a Membership Consultant is met and achieve ratios as outline in sales trainings as a minimum expectation

Convergys One, Makati Philippines

• Monitoring and evaluating the quality of operational activities, to assure compliance with the requirements of the QM Strategy.
• Reporting on monitoring and evaluation activities.
• Maintaining and displaying an objective attitude, and ensuring fair, unbiased and professional behaviour at all times.
• Utilise appropriate tools and documents efficiently, and to required standards.
• Confer with management to manage situations and issues efficiently and in the best interests of the organization.
• Monitor and report on varying requirements and multiple on-the-ground situations.

Convergys One, Makati Philippines

• Accumulate top and bottom 15 agents for Sales Department
• Listening to 20 randomly selected calls per agent in order to check their consistency in performing their tasks
• Responsible in creating and updating coaching logs for Sales Department
• Audit dropped calls for the US site departments
• Responsible in sending deliverables (tabulated scores and observations) to the clients, operations managers and team leaders on time.

Convergys One, Makati Philippines

• Responsible in updating subscribers account
• Up selling products such as renewal of the account and adding phone time to their HFC system inside the vehicle
• Answers subscribers queries about the services offered
• Exceeds Customers’ expectation by providing exemplary satisfaction to their requests.
• Responsible in answering billing inquiries
• Comply with the program’s metrics

Bachelor Of Science In Psychology, Major In Guidance And Counseling

Activities and Societies: Volleyball Varsity, Singing competition, Theatrical performances, Free speech, Departmental debate competition.

Professional Caregiving, Caregiving

Activities and Societies: Medical Mission Feeding Program NCII Passer Certified First Aider and BLS with AED Providing care for the.