Abegail Marz Email & Phone Number

Calgary, Alberta, Canada

The Enterprise Center, Paseo De Roxas, Legazpi Village, Makati City

• Deltek Systems (Philippines)Ltd.Cloud Infrastructure Site Reliability Engineer | Cloud Ops SpecialistAmazon Web Services, Active Directory, Duo Mobile, GitHub, Microsoft Azure, NexposeMicrosoft 365, PagerDuty.
• Administered and managed cloud resources on AWS and Microsoft Azure.
• Analyzed and troubleshooted complex infrastructure issues, provided server fault diagnosis, resolved server issues, and interacted with vendors.
• Assisted in performing and administering regular security assessments and conducted access audits.
• Deployed software, patches, updates, and hotfixes using Systems Manager (SSM), BigFix, or similar deployment tools.
• Gathered evidence for compliance audits, enforced IT policies, and ensured security administration, including firewall, WAF, IPS, AV, and MFA solutions.

Entertainment City, 1 Aseana Ave, Tambo, Parañaque, 1701 Metro Manila

• Bloomberry Resorts and Hotel
• Administered and maintained end user accounts, permissions, and access rights through approval matrix and role matrix.
• Assisted with troubleshooting and problem analysis by working with other teams, vendors, and users to diagnose and resolve user access issues.
• Coordinated monthly and semi-annual user access reviews in accordance with company policy and controls.
• Controlled users' privilege/emergency access requests to ensure monitoring and approval.
• Documented and highlighted any potential risk concerns identified, escalating to management if required.

Manulife Bldg., UP North Science & Technology Park, Commonwealth Ave., Diliman Quezon City

• Manulife Data Services Inc.IT-Associate: Access, Incident Management and Reporting
• Participated in user administration activities, including Active Directory management (creation, deletion, and modification of access).
• Managed and executed daily service requests for additions, deletions, and modifications of user accounts, groups, and access privileges for centrally managed business applications and related security services.
• Troubleshot, managed, and maintained security and access privileges for system IDs, directories, file systems, and access groups.
• Validated the security of user access on all applications.
• Collaborated with application owners to verify the correctness of access profiles, user roles, and permissions.

Manulife Bldg, UP North Science & Technology Park, Commonwealth Avenue, Diliman, Quezon City, 1001

• Manulife Data Services Inc.
• Handled inbound and outbound calls from plan members, dependents, and providers, addressing inquiries related to their health and dental insurance.
• Provided accurate information on health and dental benefit coverage, including limitations and conditions.
• Updated plan member and dependent information and referred to appropriate contacts when necessary.
• Verified the accuracy of processed claims based on contractual provisions and facilitated adjustments or further processing as needed.
• Assisted plan members with any issues they encountered on their plan member site.

PLDT NSOB, Espana Boulevard Mayon, Quezon City

• Inspiro Relia, Inc. formerly SPi Global/Epldtventus
• Delivered exceptional service and support to end-users (customers) using automated call distribution phone software, remote connections, or the Internet.
• Provided comprehensive assistance for registration, email setup, physical line signal testing, modem/filter configuration, and troubleshooting of email, browser, and modem issues.
• Interacted with customers to promptly address their inquiries, technical concerns, and requests regarding products and services.
• Gathered customer information, analyzed symptoms, and diagnosed and resolved technical hardware and software issues, including internet connectivity and email clients.
• Conducted research using available resources, followed standard processes and procedures, and escalated priority issues according to client specifications.

Information Technology, Computer Systems

Data Center Management and Virtualization Service Management - (ServiceNow & ITIL® 4) Emerging Trends in Technology Information Technology.

Bachelor Of Science In Information Technology, Information Technology

Operating Systems Applications Computer Organization Networking Systems Analysis and Design Management Information Systems Database.