Abel Alarcon Soto Email & Phone Number

London Area, United Kingdom

As a Salesforce Analyst, I optimise processes, implement system improvements, and enhance user adoption across three regional partner operations teams (EMEA, APAC, and Americas). My responsibilities include automating workflows, designing scalable solutions, and providing training to ensure seamless operations and effective use of Salesforce as a single.

London, England, United Kingdom

• Led a team of support analysts, ensuring timely and effective resolution of partner inquiries and complaints.
• Drove a 15% reduction in response times by implementing streamlined processes and leveraging automation tools.
• Built and maintained positive relationships with key stakeholders, including partners, cross-functional teams, and senior leadership, resulting in improved communication and collaboration across the organisation.
• Conducted regular 1-to-1's, set objectives and developed action plans for team members.

London, England, United Kingdom

• Provided technical and administrative L1/L2 support to partners across Europe, the Middle East, and Africa, for our proprietary registration system, ensuring partners were equipped to use the system and experienced.
• Created Ad-Hoc comprehensive reports and insights and maintained daily reports, allowing team members to access relevant information and make informed decisions.
• Led technology implementations and provided training to newly recruited lounges and outlets across the EMEA region, ensuring a smooth onboarding process and minimizing any potential downtime.
• Established myself as a trusted advisor by building strong relationships with new and existing partners, acting as the forefront liaison to address day-to-day processes and technology-related queries, and proactively.

Manchester, United Kingdom

• Led a team of 10 problem solvers, consistently driving performance and quality through effective performance management.
• Coached and supported the team to simplify tools and processes, resulting in a significant increase in productivity.
• Identified and investigated a range of outbound inventory issues, including mismatches and product defects, and created effective solutions to prevent quality errors.
• Ensured all packages were processed by specific deadlines for customer orders, maintaining high levels of customer satisfaction, and set up and maintained all stations before duty to maximize productivity.

Manchester, England, United Kingdom

• Provided technical and operational support for PCs, scanners, printers, and handheld terminals to ensure optimal performance and connectivity for timely shipment processing.
• Managed package sorting and arrangement based on shipping deadlines to ensure timely delivery of customer orders.
• Investigated and resolved issues with lost items, defective labels, unscannable items, and inventory dilemmas (e.g., damaged or expired products), resulting in reduced errors and improved overall efficiency.
• Streamlined barcode production and implemented inventory tracking processes to improve accuracy and reduce errors.

• Coordinated with suppliers to ensure timely delivery of orders and maintained regular communication to avoid delays.
• Provided logistical support to suppliers for the arrangement of shipments, ensuring all requirements are met.
• Collaborated with team members to provide updates on shipment status and promptly address any delays or issues.
• Maintained and updated logistics software with shipment and order changes to ensure accurate tracking and reporting.
• Ensured product labels were compliant with legal requirements and worked with outsourced designers to develop new label designs.
• Reviewed label instructions and approved drafts before mass printing to ensure accuracy and quality.

Alicante, Spain

• Led the day-to-day operations and strategic growth of Dilegno Carpentry, overseeing a team of 5 carpenters and subcontractors, and managing supplier relationships to ensure timely delivery of building supplies.
• Built and installed custom furniture and flooring for clients, consistently exceeding customer satisfaction goals and receiving numerous positive reviews and referrals.
• Developed and maintained a strong local reputation by implementing targeted marketing campaigns through radio, newspapers, and magazines, resulting in a 20% increase in revenue over a two-year period.
• Analysed customer requests for repairs and provided detailed quotes, achieving a 90% conversion rate from quote to job completion.