Abel Apodaca Email & Phone Number

Phoenix, Arizona, United States

Remote

Initiate and respond to telephone and written correspondence with members, providers and insurance carriers with established timeframes utilizing current reference materials Maintain performance and quality standard based on established metrics including turn-around timesResearch and identify any processing inaccuracies and route to the appropriate team.

Phoenix, Arizona, United States

Investigate, evaluate, and settle insurance claimsDecides the appropriate amount the insurance company should payDetermine the reason why claim did not automatically process and verify if any error was submitted Contact claimants’ doctors or employers to get additional information on questionable claimsVerify that all ICD-9, CPT, modifiers and revenue.

Phoenix, Arizona, United States

Through Spanish fluency, self-confidence, strong oral communication skills, and business acumen, supported customers and providers in all areas of data management and ensuring quality assurance on all information associatedManaged provider data to maintain and improve database information, communicating clearly to ensure accuracy of data and updates.

Phoenix, Arizona, United States

Communicated with external customers in both English and Spanish to understand, listen, and resolve issues related to all healthcare services and products associated with the businessMaintained strong knowledge of services offered to best identify needs of customersFacilitated team meetings to discuss scripting and program updates per supervisor, gaining.