Abel Assefa Email & Phone Number

- Defined and managed the product vision and roadmap for Shega Travel, ensuring alignment with Kifiya’s business objectives and user needs.- Prioritized feature development based on user insights and market research, enhancing Shega Travel’s appeal in the online travel market.- Collaborated with internal teams, including developers and designers, to maintain a smooth product lifecycle and ensure timely feature releases.- Created detailed user stories, acceptance criteria, and led… Show more - Defined and managed the product vision and roadmap for Shega Travel, ensuring alignment with Kifiya’s business objectives and user needs.- Prioritized feature development based on user insights and market research, enhancing Shega Travel’s appeal in the online travel market.- Collaborated with internal teams, including developers and designers, to maintain a smooth product lifecycle and ensure timely feature releases.- Created detailed user stories, acceptance criteria, and led User Acceptance Testing (UAT) sessions to ensure high-quality deliverables.- Analyzed user data and KPIs specific to travel and booking patterns to inform product updates and improve user engagement. Show less

- Provided dedicated support to Shega Travel customers, addressing inquiries and resolving issues related to booking, payment, and account management.- Collaborated with product and technical teams to resolve customer feedback and implement improvements in platform usability.- Contributed to the user experience by identifying common pain points, allowing the product team to prioritize enhancements.- Supported customer interactions across various channels, including calls, live chat,… Show more - Provided dedicated support to Shega Travel customers, addressing inquiries and resolving issues related to booking, payment, and account management.- Collaborated with product and technical teams to resolve customer feedback and implement improvements in platform usability.- Contributed to the user experience by identifying common pain points, allowing the product team to prioritize enhancements.- Supported customer interactions across various channels, including calls, live chat, and email, ensuring a seamless experience for travelers. Show less

Bachelor'S Degree, Software Engineer

Certified Meta Fundamentals Of Front-End Development

Fundamentals Of Database

Bachelor, Software Engineering

Certificate, Elementary Education