Abel C. Email and Phone Number

Accountable for the correct delivery of all technical services, within a business as usual scenario, supporting operations for Primark Supply Chain, across all European located depots.Responsible for building and managing a strong relationship between the technology and internal customers, focused on operational services, disruptive events and support. Managing of service partners towards delivering contractual obligations with the priorities of the Business, adding more value by optimizing services. Single point of contact between 3rd parties and the business, managing escalations to ensure that ETAs are closely met.Ownership of ITIL processes to ensure they are aligned with the business towards strategy, maintaining competency and delivering value. High involvement in major incidents to ensure quick resolution and system recovery and follow up on problems to identify root cause and seek for solid solutions.Monitoring of SLAs, KPIs, processes standards and procedures, triggering the necessary actions to address any arising issue or identified gap.Support and drive IT operations towards improved performance and cost reduction.Report to centralized IT lead. Primary focused on business communications to update relevant stakeholders on the on-going operation of services, incident management and improvement programmes, being clear, concise and complete, all within a timely manner of delivering information to the business and managing their expectations.

Responsable of the local delivery for global technology contracts within Fujitsu:Resources management; Profits & Loses; Invoicing; Costs control; Contract management; Project’s feasibility; Customer relationship, national and international; SLAs, KPIs, incident and problem management.Currently I perform these tasks for clients like Bridgestone, Goodyear, Ralph Lauren, Airbus Defense, Level 3, Orion Pharma, British American Tobacco, Fiskars, Friesland Campina, Sharp and Nexcom.

Managing of Market Data feeds, providers and suscriptions for Traders and analitics in Repsol. Technical support for Reuters, Bloomberg and Energy Server.

On-site Technician, Local IT support for Orion Pharma’s office, network and infrastructure, computer installations. Coordination with the rest of the support teams located in Finland.

IT support for Traders: phone services, software, hardware, blackberries; hardware support for non-trader users; stock control, incidents reporting, failures.

- Providing first line support for Traders users.- Support for hardware and software, network, devices and communications.- Support and configuration of videoconference equipment.- Record and monitoring of all failures reported in Remedy.- Peripheral support within the local network.- Inventory control.- Direct line of report with London.- Ongoing contact with the rest of support teams in different countries of the EU.- Planning and executing changes in the IT infrastructure of the branch.

- Migration to Windows XP for all the network of airbases for the Ministry of Defence, across Spain; Management and resolution of incidents arose during the process; users and safety administration, installation and configuration of Lotus Notes, migration and update of email data bases - Hardware upgrades.+ Technologies: Windows 2000, NT, XP and 2003 Server.

- Relocation of work places, migration and installation of desktop Computers and laptops. - Resolution of computer failures via remote control and installation and update of Systems software; Outlook configuration. - Configuration and study of new technologies for future implementation: PDA, VoIP, Tablet PC, UMPC, Mobile phones, etc.+ Technologies: Windows 2000, NT, XP, Remedy, SMS and Dameware.

- Management and resolution of computer failures via remote control for internal users from Alcatel; tracking of incidents, update of versions, systems configuration, peripherals support, systems and Office suite; backup/ restore operations; restore and update of email data base; support and configuration of Lotus Notes; record of incidents and inventory through Remedy and Siebel Vega. -Management and resolution of incidents abroad: Portugal, France, USA, Brasil and Latam, via remote control and over the phone in English lenguage.- Organisation, programming and execution of the migration to Windows XP for the office in Madrid.- Monitoring of networks, routers and servers.+ Technologies: Windows, Remedy, Siebel Vega, Lotus Notes, Dameware, SMS.

- Management of computer incidents for internal users from Unión Fenosa, tracking of incidents, support to peripherals systems and office IT; incidents in ARS (Remedy).- Updates and systems configuration.- Networks, routers and servers monitoring, start-up and execution of scripts in Unix by means of Patrol.- OS/390- Veritas backups and restores. +Technologies: Remedy, Patrol, OS/390, Veritas, Windows.

- Management and resolution of incidents: customer service.- End user’s alarm control