Activities (Johnson & Johnson client)o MLL (Manufacture, Laboratory, Logistic) team - Related sites - São Jose dos Campos, Argentina and Distribution centers of J&J;o End user support for infrastructure / application;o Support for all maintenance window at J&J Latam sites – Projects/BreakFix/Emergencial;o Business/EndUser support to Network team, Facilities and vendors for all requests;o EndUser support for devices (Printers, Workstations, MLL devices, etc) – upgrade, decomm, new requests;o Monitoring/register all MLL activities by Leankit cards – PMO/Network teamso Purchase Orders monitoring for all EndUsers – vendor contact – Lenovo/HP;o Support to Service Delivery Leaders – J&J Latam;Trainning - English/Spanish 2020 (in progress)

Activities (Johnson & Johnson client)o TLM Project member (Change all “End of life” network switches and equipments);o Checking all pendencies services orders;o Follow up all network partners to execute services;o Checking all executed Jobs requested and tests;o Identify all equipments to be substituted in J&J Brasil and L.A.;o Meraki Latin America Support;o Support team member of Global Firewall J&J

o Remote support for Windows clients,servers,Zabbix/RootNet application;o Backup administration for Iguatemi Client – 15 sites (Shopping centers);o Administration of 200 servers – Windows 2012/2008/2003 – Iguatemi sites;o Support for 1100 EPOlicy Orchestrator clients – Viajanet/Iguatemi;o Administration - Activity Directory - File/Print servers, groups, users, printers, backup, restore;o Arcserve/DataProtector/backupExec– operation/support/administration;o Administration of microsoft clusters - FileServer / SAP; o Weekly local support for Iguatemi sites;o Remote support for Danone/Gafisa/CBA clients – Storage and Linux;o Remote support for Zabbix/Rootnet - Gol / Azul clients;

Activities:-Administration of 30 SAP / CRM Servers – J&J – Latin America;-Support to Help Desk / users–2nd level Support;-Control backup tapes - SAP and FPS/BIS (File Print servers/Business Infrastructure Systems);-Administration of 50 servers - SAP, CRM, NETBACKUP, EPolicy Orchestrator, FPS/BIS;-Coordinator of Site São Paulo – Johnson & Johnson Brazil;-Administration Activity Directory - File/Print servers, groups, users, printers, backup, restore;-Netbackup/Arcserve/BackupExec;– operation/administration/support;-Data Center SP coordinator (all infrastructure);-Responsible for monthly metrics;-Offsite backup tapes support – J&J Brazil sites;-Administration of Microsoft Clusters - FPS-BIS / EPO / SAP; -Antivirus of Latin American Administration;-Mcafee Epolicy Orchestrator Administration - DAT, Sdat, Extradat, Epo agent;(400 servers);Trainning:-1998 J&J - MS Outlook;-1999 WS-J&J - Lotus Notes 4.6;-2000 AbCom–SP - Windows NT4 (799/777);-2002 Xerox–SP – Documentum;-2002 J&J–SJC – WebMethods;-2002 Netsafe-J&J - EPO Server – Mcafee;-2002/3 Kasolution–SP - Windows 2000(2151/2152/2153/2126);-2003 J&J–SJC - DRA/AD;-2003 New Generation-SP – English; -2003 J&J–SJC- HP – ITIL;-2003 J&J-Part 11 trainning;-2004 J&J-PE Process Excellence;-2005 J&J–SJC-JJEDS–Security Symposium;-2005 Kasolution–SP-Windows 2003 2274/2275; -2005 J&J–SJC-ITIL–Workshop;-2005 NetSafe–SP-EPO 3.5 and Virus Scan 8;-2005 J&J–SJC-ITIL–ITXLM–Certified;-2005 J&J-IAPP training;-2005 J&J–SJC-Team Building;-2006 J&J–SJC-Mobile servers;-2006 J&J–SJC-BCP Business Continuity Planning;-2006 J&J-Part 11 trainning and GxP training;-2007 Microsoft–SJC-Windows 2008 LongHorn/ForeFront;-2007/8 J&J-English Fast Forward;-2007/8 Kasolution-SP-Windows 2003 2274/2275/2276;-2011 ITIL V3 Foundation–People Informatica SJC; -2011 Microsoft Cluster/monitoring servers–J&J SJC;-2011 Record management-J&J;

Activities:Head Link Informática Ltda and Compusource Distrib.-Local support - Lloyds/ING Bank and Johnson & Johnson;-Network administrator – Novell / Windows;-Application support for Microsoft products, Lotus Notes, Web and local applications;-Installation/Configuration of servers - Novell, Windows, workstations, -Cabling, backup units, NIC boards;-Executed training of Netware (Basic, Administration) - Shell Brazil 1993;-Coordination of installation support Team - Lloyds Bank – 1993/1994;-Coordination of Help Desk Team - ING Bank – 1995;-End user support - Johnson & Johnson – 1995;-Network Support in Athletic Meeting – São Paulo – 1994/1998;-Network Administrator (Novell, Lotus Notes, Windows) Johnson & Johnson – 1995/2009;Trainning:-1994 Módulo-Loyds–SP - Curió security program;-1995 Compuhelp–SP-Netware Novell 3.11,3.12 and 4.11;-1995 Compuhelp–SP - Administration Netware;

Activities:-Telephone line tests and installations;-Terminal, Printers and modems installations;-All jobs of Telecommunications;-Hardware maintenance (workstations, printers) - USP São Paulo - all sites of state;Trainning:-1991 USP – São Paulo - Hardware HP/Compaq/Acer;-1991 USP–SP - Hardware Printers – HP;-1992 USP–SP - Ethernet/Intranet/Novell/Microsoft;

Workstation operator of FGTS.