Abel Iñiguez Email & Phone Number

Texas, United States

Dallas, Texas

Oversaw the development and management offboarding process creation; implemented new processes and procedures to ensure hardware and licenses were reclaimed and system was locked, supporting interdepartmental communication and increasing rate of hardware recovery.Pioneered development of asset lifecycle management process to more fully understand hardware footprint and facilitate quarterly inventory for each support desk employee at major ARCO offices.Orchestrated roles matrix creation, outlining duties and setting profiles for all major roles to smooth transitions and clearly define company expectations.Spearheaded improvement of onboarding process, provided IT support, organized HR/IT Offboarding and Roles Matrix project meetings.

Mckinney, Tx

Served as lead IT support for executive team, assisting with merge technology difficulties, maintaining compliance score, and enforcing ITD security and hardware standards.Aided the design and launch of new brake cell by deploying IT hardware as necessary, ensuring the project was kept within scope and budget; provided prompt support for various manufacturing cells during outages and line down situations for optimal safety and operations management.Chaired the company’s division for United Way Campaign, quickly building and leading a team of volunteers to conduct marketing, organize activities, and promote the main event, resulting in $40,000+ in ongoing and one-time donations to benefit local United Way locations.

Led engineering team in process improvement to drive project completion in accordance with Agile project management methodologies; designed a Kiosk Windows 10 machine, built a process for AirWatch deployment, and developed a plan for company-wide piloting and deployment of Mimecast Threat Protection Suite.Collaborated with IT security team to identify and implement low impact changes to raise Office 365 Security score; utilized automated scans to detect cause of spike in vulnerabilities and proposed mitigation plan for implementation to reduce machine vulnerability.

Fremont

Oversaw 8 IT support technicians, serving as 24/7 lead and escalation point for all manufacturing issues and automotive sectors as needed; managed deployment, maintenance, and support of all implemented hardware, software, and operating systems for optimal performance.Coordinated and worked with IT infrastructure and manufacturing teams to coordinate vehicle software updates and rollouts and create processes to improve downtime response and reduce downtime occurrence; developed and implemented processes and policies for rapid issue resolution.Gathered parameters, managed client requests, conducted research, set vendor hardware standards, and assessed interoperability within manufacturing department.Collaborated with various departments, stakeholders, and executives to uphold standards, identify and address issues, and schedule line segment deployment.

San Francisco Bay Area

Continuous process improvement within the IT Services responsibility scope, which included End User onboarding, offboarding, End User Computer management, Software management and deployment to 12,000+ end points. The improvements my team engineered allowed Tesla Energy to consistently hire 350+ end users per week, and manage their asset lifecycle as well as ensure they were ready to sell Energy on Day One.

San Mateo

Collaborated with IT Leadership in process improvement and coordination with other IT Services Supervisors to ensure that all New Hire Sales employees we ready to sell on Day One. Some of the Improvements made were as simple as policies defining specific IT situations Uniquely encountered by a distributed sales team and steps to resolve them.

Responsible for fixing the New Hire process, fixed broken relationship with HR, which immediately led to better communication, leading to streamlining the onboarding process. These initial small details paved the way to hiring 350+ sales people per week, on the way to doubling end user base from 6,000 to 12,000 in a little over 18 months.

Campbell, California

Oversaw development and management of various IT infrastructure projects for 8 business with up to 150 users; trained 30 internal technicians and end-users in network specifications, troubleshooting, and system usage; managed accounts, performed network configuration, and deployed equipment.Utilized a custom ticketing system, troubleshooting ~30 remote and on-site malware infections, email, VPN connectivity, and technical support issues per week; conducted time critical maintenance and repairs on routers, switches, VOIP, POTS, computers, satellite communications, and encryption devices.

Palo Alto, California

Global Vehicle Charging startup. As part of the IT Operations team I lead the establishment of a staffed Helpdesk, standardization of client deployment (both Macs and Windows), and a ticket tracking and management system.

Palo Alto, California

Within Global IT, the Enterprise Client Services team was in charge of setting and enforcing global standards of computer endpoint management. I managed the Collaboration, Hardware Standards, and End User Data Backup for the entire America's region. As the service owner I served as the advocate for my region when new global solutions were presented.

Palo Alto, California

On-Site at Silicon Valley research and development arm of the third largest software company in the world.

Onsite at Cisco Systems supporting End Users in many capacities including Logistics, Refresh Technician, and Phone Support Specialist.

Bachelor'S Degree, Information Technology

Aas Eet, Electronics Engineering Technology, 3.0 Gpa