Supporting Manager IT in developing, monitoring & maintenance of all IT & systems related projects in the company, resulting in business continuity & effective communication across the organization. - Monitoring & evaluating service level agreements (SLA), to ensure effective delivery & attainment of desired outcomes. - Ensure successful hardware & software installation and upgrades, resulting in first time success. - Manage the successful implementation & programming of computer networks & software - Developing & installation of Kagem Mining DR system plan - Participates in planning & designing appropriate technologies to meet the evolving needs of the business - Responsible for product development, database administration, & application to support all users - Manages all IT & information systems policies and documentation including backup strategies, user training materials, network maps, and security policies- Makes technology-related recommendations & decisions for hardware & software acquisition - Maintain & repair time, & attendance systems SACO & Morpho Readers, & helping in repairing turnstile whenever necessally. - Manage IT Business partners & vendors as first line contact for all IT related services. - Supervision of contractors engaged to provide IT for CCTV operations - Safeguarding IT systems against unauthorized access to prevent business interruptions & damage to systems & equipment. - Providing IT support & help desk system (ZENDESK) for users at Kagem at both Kitwe Office & Mine Site

Kagem mining fails under the gemfields group of companies which has companies all over the world dealing in mining.my duties at kagem mining are as follows: System administration: to ensure that all kagem system are working properly and are in line with the gemfields standard procedures. Some of the systems are (Navision, SmartHR , Dove payroll and support CCTV systems in conjunction with the security Department ERP system support and maintance. We use an ERP system called Microsoft Navision Dynamics which is used in the day to day running of the organization. Provided I.T. Support and help desk for Kagem users at Kitwe office and Mine site and successfully implemented a helpdesk system which is currently in use (ZENDESK) Network infrastructure installation and troubleshoot. Safeguarding IT systems against unauthorized access to prevent business interruptions. This includes enforcing firewall and other security policies, antivirus and asset management IT Business Partners and Vendor liaison Offering IT training on any new feature of changes to the IT systems to all Kagem employees I also write monthly Incident reports, this helps in IT planning and budgeting. Keeping inventory of computer hardware and Software

1. Provided to support MKM Soft Designs client’s local users and administer day-to-day tasks for each client location on a two hours basis per day (that’s for two working days a week per client). On emergency requirements you will be available for any type of support from any of the clients you are responsible for at any point of time including Saturdays/ Sunday (online) and holidays.2. Conduct training in order to develop staffs personnel skills and capacity buildings as per the requirement and instructions from MKM Soft Designs.3. Provide full user support for client’s standard application software, Email/Internet in order to meet user/organization needs.4. Support local server operation and administration5. Support of system security measures such as backups, access control, antivirus, in order to maintain system integrity and availability.6. Installation, configuration and maintenance of internal hardware components such as memory, disk, and tape drives etc in PC’s/servers. Configuration and maintenance of Networks, printers, scanner and other computer equipments in order to maintain or enhance system operation and capabilities.7. Perform troubleshooting and fault isolation on PC's, Laptops, servers, LANs and WANs or related system components in order to maintain system availability.8. Observe each clients company/organizational policies as you render support.9. Implementation of companies/organizations information system policy in order to establish operating standards and procedures.10. Upgrade, Installation and configuration of Servers, Networks, and Hardware/Software as per instruction from your supervisor or the clients IT team such as Global Office (If they have).11. Configuration, troubleshooting and maintain of Microsoft’s Windows Servers (Active Directory, File Server, Backup Server, DNS, DHCP, RAS, VPN, etc), Microsoft client, Apple MAC, Linux and Unix operating systems.

Ensure smooth running of computer resources, that’s to maintain and optimize hardware resources ensure basic software & other common pre-requisites (Java JRE Flash player and.NET framework)-End User training and support in application software ,operating systems and day to day diagnosis & escalation of hardware ,software and networking issues.-Disaster recovery and mitigation: daily system backups, Backup windows server system state and backup Accpac ERP.-Security: responsible for anti-virus administration and ensuring that all clients have the latest anti-virus definition.-Call centre support: offer OTA client side support, Phone lines, send Bulk SMS to clients and manager PABX application.-Networks: assist the network administrator in sorting out networking issues that are to complex and carry out installation, maintenance and support of computing networks.-Ensure that printers and copiers are working properly such that end users don’t have any problems using them.-manage all IT network equipment and ensure they are working well and generate a departmental report every month end.-Data Management-Mailserver administration-Liaison with ICT service providers in particular Micro-link and Coppernet Solution, ensuring highstandards of service are being rendered and mediate whenever there is a fault-LAN installation and router configuration-Active Directory management ensure that that Group policy are installed in place.update any new features that need to be implemented on the active directory.-manage Inter-active Africa call center software