Abel Mares Email & Phone Number

Helping customers resolve issues in regards to billing, trade in promos, Questions, account changes, cellular signal and making sure all question are answered and issues answered•Making sure every issue is resolved and preventing customer callbacks within 7 days.•Selling AT&T products: phones, new lines, upgrades, tablets, watches and making sure to hit monthly quota as well as keeping 72% no callback for 7 days.•Trouble shooting for customers with network issues•Making escalations for issues and following up with team management.•Making sure to be able to place orders while on a call multitasking between 2 screens while processing orders.

Helping shoppers discover what device needs they might have and showing them needs they might not be aware of in regards to needing a Tablet, phones, ACCS, Computers and TVs.•Showing them features and benefits to what Samsung can give them to help them improve their overall use and adapt to their everyday life.•Educating shoppers, guests and team members of how to sell Samsung products and explaining overall features of devices.•Selling equipment whether it's side by side selling with team members or selling products directly to shoppers.Making sure monthly goals are met and making sure all Samsung trainings are finished month over month.

Visiting multiple stores on a daily basis signing in and out per retailer standards•Supply instructions on sales techniques that can help close sales•Supply ongoing information with special offers and promotions•Being a source for retail associates in solving customer issues•Providing motivational support to achieve DSI, AT&T and program objectives•Meet and exceed goal set by DSI 25 percent business growth year per year•Help develop and maintain relationships to build credibility and trust with all retailers and store management•Ensure merchandising standards are current and meet plan-o-gram and promotional requirements•Provide a teamwork and collaboration with other colleagues in support of ensuring success with all projects•Conduct sales events, lunch & learns and provide trainings in order inspire and help improve sales.•Visiting multiple stores on a daily basis singing in and out per retailer standards•Training new representatives in national retail stores and supply them with the tools and knowledge in order for them to become successful in their overall sales.•Send reports, emails, and training sheets to management and national retail representatives.•Schedule and setup trainings in Retailers for new device launch.•Send daily reports of current status within stores in regards to sales numbers, promotions, questions or problems.

Meeting Activation Quotas, project Deadlines and help schedule trainings for teams to help improve sales•Created Strong teams to help sell Wireless, Tablets, and Accessories•Managed various teams to help Improve sales skills learn how to close sales•Created various meetings to help improve our teams selling skills and learn on what we can do to help improve our numbers month to month.

Computer Science, 3.4 Gpa

Activities and Societies: Computer science

Computer Science, 3.4 Gpa

Activities and Societies: Computer programming

High School Diploma