Abel Ramos Email & Phone Number

San Francisco, Us

• Product Led Summit, Product Operations Festival - Virtual- September 2023 - Topic:This presentation will delve into the integral role of the Voice of the Customer (VoC) program in driving product success. Attendees will gain valuable insights into how SimplePractice’s Product Operations team spearheads the implementation and integration of VoC strategies to inform product development, enhance customer satisfaction, and foster continuous improvement. Through real-world examples and best practices, this session will equip attendees with actionable knowledge to leverage the VoC program and propel product excellence within their own organizations.Participants will gain valuable insights into a successful implementation of the VoC program led by Product Operations. They will learn practical strategies and best practices to leverage the voice of the customer, drive product success, and foster a customer-centric culture within their own organizations.• Product Led Summit - San Francisco September 2022 - Topic: Efficiency and Effectively Building the Framework for the use of Data in Product at SimplePractice• Product Led Summit - Las Vegas June 2022 - Topic: Using Product Operations to build an Empowered Product Team.

Santa Monica, California, Us

• Identified, mitigated, and migrated obstacles using BI Tools, to drive innovative roadmap product planning prioritization for timely goal achievement for over 70 key product launches.• Strategically directed resource allocation and budget management through precise resource mapping, resulting in the optimization of product opportunities exceeding $10 million.• Exercised executive leadership by overseeing, mentoring, and cultivating a high-achieving team of over 3 direct reports, steering operational excellence within Product Operations. Additionally, provided guidance and mentorship to a dynamic cohort of 70 Product members and a further 75 engineering team members, driving their professional advancement and aligning their efforts for optimal organizational outcomes.• Directed a strategic consortium of more than fifteen key vendors and strategic partners, including Asana, Tableau, Mixpanel, and Appcues, to bolster and streamline SaaS product development efforts, fostering cross-functional collaboration and ensuring the highest standards of excellence in execution.• Orchestrated key strategic initiatives such as a pricing subscription overhaul by analyzing market trends across health platforms, competitor landscapes, and consumer insights to inform product development

Santa Monica, California, Us

Ring is a security consumer electronic company that generates over $150MM in online annual sales through portfolio of innovative devices. Hired to oversee the growing eCommerce business by defining the vision for Go-to-Market product launches while formalizing product requirements, implementing site feedback, and conceptualizing the strategic vision of the systems, analytic tools and functionality for continued growth. • Generated a 160% YOY increase in site revenue while influencing stakeholders across the organization to contribute to the development of 20 new product features and enhancements including new security features, new product accessories, bundled product pricing, a mobile first strategy and a new product recommendation engine based on customer feedback. • Bolstered site conversion by over 2% by fulfilling a critical role managing the strategic and tactical product placement strategy for the home security line in the e-Commerce channel, reorganizing existing page content and implementing SEO page standards.• Improved by 2% the allocation of developer resource time, by formalizing the roadmap for an eCommerce platform integration with internal and external tools including the delivery of a new Content Management System. • Improved by 2% the allocation of developer resource time, by formalizing the roadmap for an eCommerce platform integration with internal and external tools including the delivery of a new Content Management System. • Achieved an additional $850k in site revenue while balancing user experience needs and executing an A/B testing program focusing on 100 tests for mobile layouts, home page optimization, lead-generation landing pages, funnel conversion, and subscription sign-ups. • Accelerated email deployment to key landing pages generating an increase of $100K in revenue in this marketing channel.

Santa Clarita, California, Us

One of the best-known names in cruising, Princess Cruises is a global cruise and tour company taking more than one million passengers each year to more than 300 worldwide destinations on six continents. Joined as Product Management Analyst and consistently promoted due to recognition for performance reliability, strategic thinking, analytical mindset and both system and cruise industry knowledge. During tenure, built trust across functional teams, delivered two great iterations of a cruise Search application along with site personalization while winning the Princess Cruises Innovation and Teamwork award. In my most recent role as a Digital Product Manager, oversaw the development of several web and mobile applications (SaaS) while working with multiple diverse teams to groom, prioritize and deliver over 2,500 features based on business goals.• Delivered over $350MM in annual online sales by spearheading B2C desktop and mobile e-Commerce project planning for the online consumer site including delivery of two iteration of a Cruise Travel Search application including personalization. • Expanded global site revenue by 95% over seven years by devising the global online Go-to-Market product plans through market research and customer feedback for over 600 travel products annually while incorporating Design and UX standards.• Improved digital marketing team’s efficiency by 20% by streamlining the automated pricing and product API pipelines.• Achieved $3.5MM in incremental revenue by administering an A/B testing program while boosting professional skill with the completion of over 250 hours of Conversion Rate Optimization training on multiple testing platforms. Recognized as an industry thought leader, serving as a speaker at the Optimizely Optimization Conference discussing an iteration testing process.• Administered full project life-cycle (requirements, scope, schedule, resources, quality, release, costs, and changes) for cross-functional teams.

Santa Clarita, California, Us

• Promoted to lead the development of daily, monthly, quarterly, and annual staffing forecasts to diagnose areas of staffing improvements for three global call centers while mentoring and fostering a team of five analysts and seven QA Specialists.• Reduced call times by 10% and increased sales revenue by 25% for global call centers by organizing insights and analysis for performance of campaigns and KPIs through the development of weekly and monthly reporting utilizing dashboards..

Santa Clarita, California, Us

• Accelerated the development and implementation of strategic sales operations strategies resulting in partner participation, increased Business Manager efficiency and $70 million sales growth.• Owned the CRM technology roadmap and supporting tools, delivering enhanced efficiency for 70 Business Development Managers and driving key sales performance metrics and KPIs to track and evaluate sales territory performance with a 20% YOY growth.• Spearheaded sales planning, reporting, compensation management, territory analysis, target setting, and sales policy governance to align with Princess Cruises financial obligations and strategic plan while developing and forecasting a $17M annual Sales Budget while managing 9 operational employees.• Managed contract negotiations of Travel Agent partners, delivering acquisition savings of $5 million.• Authored over 150 policy, communication documents, procedural and GTM process papers for use by our partners and Business Development Managers.

Santa Clarita, California, Us

• Developed and implemented pricing and marketing revenue strategies along with inventory control for high grossing itineraries resulting in 99% occupancy per ship per voyage• Reviewed and approved revenue growth initiatives funneled through Sales Deal Desk to drive incremental revenue goals resulting in a 10% annual increase.• Lead 4 project teams within Sales and Marketing departments for an increase of 35% segmented Travel Agent sales conversion.

Santa Clarita, California, Us

New York, New York, Us

• Opticon Conference. - October 2015 - Topic: Hypothesize, Analyze abd Optimize,Using Hidden Insights to Perfect your Experiment Process

Bachelor Of Science - Bs, Business Administration, Management And Operations

Associate Of Arts - Aa, Web Page, Digital/Multimedia And Information Resources Design