Abel Ramos's Location
Los Angeles Metropolitan Area, United States, United States
Abel Ramos's Contact Details
Abel Ramos work email
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Abel Ramos phone numbers
About Abel Ramos
As Head of Product Operations with over 10+ years of experience, I have significantly impacted the experiences of over 1 million customers worldwide. My expertise in product management, revenue, sales operations, and data analysis has driven growth and enhanced customer satisfaction. Leading teams at major corporations and startups, I've fostered a culture of mentorship and inclusivity, enhancing productivity and innovation.Overseeing a team of over 150, my focus on operational efficiency has directly improved product quality and customer satisfaction. I've worked closely with departments like Product Management, Design, Engineering, Marketing, and Customer Success to develop strategies that align with company goals and customer needs.My role involves using data-driven insights for strategic decision-making with C-suite executives, focusing on scalability and customer impact. I've also overseen partnerships with over 15 vendors, aligning these collaborations with our business objectives and customer experience goals.My tenure as Head of Product Operations is marked by a commitment to customer-centric product development and strategic cross-departmental collaboration. This approach has been key in driving our company's success and fostering a culture of innovation and responsiveness in a dynamic industry.
Abel Ramos's Current Company Details
Head of Product Operations | Driving Efficiency and Innovation in Product Management | Expert in Scaling Operations and Organizational Growth | People Leader | Proven Fortune 500 & Startup Success
Abel Ramos Work Experience Details
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Family CaretakerRamos Family Jul 2023 - Jan 2024
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3X Product Operations Conference SpeakerProduct-Led Alliance Jun 2022 - Sep 2023San Francisco, Us• Product Led Summit, Product Operations Festival - Virtual- September 2023 - Topic:This presentation will delve into the integral role of the Voice of the Customer (VoC) program in driving product success. Attendees will gain valuable insights into how SimplePractice’s Product Operations team spearheads the implementation and integration of VoC strategies to inform product development, enhance customer satisfaction, and foster continuous improvement. Through real-world examples and best practices, this session will equip attendees with actionable knowledge to leverage the VoC program and propel product excellence within their own organizations.Participants will gain valuable insights into a successful implementation of the VoC program led by Product Operations. They will learn practical strategies and best practices to leverage the voice of the customer, drive product success, and foster a customer-centric culture within their own organizations.• Product Led Summit - San Francisco September 2022 - Topic: Efficiency and Effectively Building the Framework for the use of Data in Product at SimplePractice• Product Led Summit - Las Vegas June 2022 - Topic: Using Product Operations to build an Empowered Product Team. -
Sr. Operations Manager, ProductSimplepractice Jan 2021 - Jul 2023Santa Monica, California, Us• Identified, mitigated, and migrated obstacles using BI Tools, to drive innovative roadmap product planning prioritization for timely goal achievement for over 70 key product launches.• Strategically directed resource allocation and budget management through precise resource mapping, resulting in the optimization of product opportunities exceeding $10 million.• Exercised executive leadership by overseeing, mentoring, and cultivating a high-achieving team of over 3 direct reports, steering operational excellence within Product Operations. Additionally, provided guidance and mentorship to a dynamic cohort of 70 Product members and a further 75 engineering team members, driving their professional advancement and aligning their efforts for optimal organizational outcomes.• Directed a strategic consortium of more than fifteen key vendors and strategic partners, including Asana, Tableau, Mixpanel, and Appcues, to bolster and streamline SaaS product development efforts, fostering cross-functional collaboration and ensuring the highest standards of excellence in execution.• Orchestrated key strategic initiatives such as a pricing subscription overhaul by analyzing market trends across health platforms, competitor landscapes, and consumer insights to inform product development -
Web / Ecommerce Product Manager IiRing Oct 2018 - Jul 2019Santa Monica, California, UsRing is a security consumer electronic company that generates over $150MM in online annual sales through portfolio of innovative devices. Hired to oversee the growing eCommerce business by defining the vision for Go-to-Market product launches while formalizing product requirements, implementing site feedback, and conceptualizing the strategic vision of the systems, analytic tools and functionality for continued growth. • Generated a 160% YOY increase in site revenue while influencing stakeholders across the organization to contribute to the development of 20 new product features and enhancements including new security features, new product accessories, bundled product pricing, a mobile first strategy and a new product recommendation engine based on customer feedback. • Bolstered site conversion by over 2% by fulfilling a critical role managing the strategic and tactical product placement strategy for the home security line in the e-Commerce channel, reorganizing existing page content and implementing SEO page standards.• Improved by 2% the allocation of developer resource time, by formalizing the roadmap for an eCommerce platform integration with internal and external tools including the delivery of a new Content Management System. • Improved by 2% the allocation of developer resource time, by formalizing the roadmap for an eCommerce platform integration with internal and external tools including the delivery of a new Content Management System. • Achieved an additional $850k in site revenue while balancing user experience needs and executing an A/B testing program focusing on 100 tests for mobile layouts, home page optimization, lead-generation landing pages, funnel conversion, and subscription sign-ups. • Accelerated email deployment to key landing pages generating an increase of $100K in revenue in this marketing channel. -
Digital Product ManagerPrincess Cruises Sep 2012 - Sep 2018Santa Clarita, California, UsOne of the best-known names in cruising, Princess Cruises is a global cruise and tour company taking more than one million passengers each year to more than 300 worldwide destinations on six continents. Joined as Product Management Analyst and consistently promoted due to recognition for performance reliability, strategic thinking, analytical mindset and both system and cruise industry knowledge. During tenure, built trust across functional teams, delivered two great iterations of a cruise Search application along with site personalization while winning the Princess Cruises Innovation and Teamwork award. In my most recent role as a Digital Product Manager, oversaw the development of several web and mobile applications (SaaS) while working with multiple diverse teams to groom, prioritize and deliver over 2,500 features based on business goals.• Delivered over $350MM in annual online sales by spearheading B2C desktop and mobile e-Commerce project planning for the online consumer site including delivery of two iteration of a Cruise Travel Search application including personalization. • Expanded global site revenue by 95% over seven years by devising the global online Go-to-Market product plans through market research and customer feedback for over 600 travel products annually while incorporating Design and UX standards.• Improved digital marketing team’s efficiency by 20% by streamlining the automated pricing and product API pipelines.• Achieved $3.5MM in incremental revenue by administering an A/B testing program while boosting professional skill with the completion of over 250 hours of Conversion Rate Optimization training on multiple testing platforms. Recognized as an industry thought leader, serving as a speaker at the Optimizely Optimization Conference discussing an iteration testing process.• Administered full project life-cycle (requirements, scope, schedule, resources, quality, release, costs, and changes) for cross-functional teams. -
Manager, Customer Service WorkforcePrincess Cruises Sep 2011 - Sep 2012Santa Clarita, California, Us• Promoted to lead the development of daily, monthly, quarterly, and annual staffing forecasts to diagnose areas of staffing improvements for three global call centers while mentoring and fostering a team of five analysts and seven QA Specialists.• Reduced call times by 10% and increased sales revenue by 25% for global call centers by organizing insights and analysis for performance of campaigns and KPIs through the development of weekly and monthly reporting utilizing dashboards..
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Sales Operations MangerPrincess Cruises Sep 2006 - Sep 2011Santa Clarita, California, Us• Accelerated the development and implementation of strategic sales operations strategies resulting in partner participation, increased Business Manager efficiency and $70 million sales growth.• Owned the CRM technology roadmap and supporting tools, delivering enhanced efficiency for 70 Business Development Managers and driving key sales performance metrics and KPIs to track and evaluate sales territory performance with a 20% YOY growth.• Spearheaded sales planning, reporting, compensation management, territory analysis, target setting, and sales policy governance to align with Princess Cruises financial obligations and strategic plan while developing and forecasting a $17M annual Sales Budget while managing 9 operational employees.• Managed contract negotiations of Travel Agent partners, delivering acquisition savings of $5 million.• Authored over 150 policy, communication documents, procedural and GTM process papers for use by our partners and Business Development Managers.
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Product Management Revenue AnalystPrincess Cruises Jan 2002 - Sep 2006Santa Clarita, California, Us• Developed and implemented pricing and marketing revenue strategies along with inventory control for high grossing itineraries resulting in 99% occupancy per ship per voyage• Reviewed and approved revenue growth initiatives funneled through Sales Deal Desk to drive incremental revenue goals resulting in a 10% annual increase.• Lead 4 project teams within Sales and Marketing departments for an increase of 35% segmented Travel Agent sales conversion.
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Groups Support AgentPrincess Cruises Nov 2000 - Jan 2002Santa Clarita, California, Us
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Conference SpeakerOptimizely Oct 2015 - Oct 2015New York, New York, Us• Opticon Conference. - October 2015 - Topic: Hypothesize, Analyze abd Optimize,Using Hidden Insights to Perfect your Experiment Process
Abel Ramos Skills
Marketing Management
Technical Product Management
Digital Transformation
Sales
User Experience
Sales Operations
Jira
Agile Methodologies
Product Road Mapping
Digital Marketing
Online Advertising
Entrepreneurship
Cross Functional Team Leadership
Event Management
Product Management
Google Analytics
Management
Marketing Communications
Crm
Leadership
Requirements Analysis
Multi Million Dollar
Web Analytics
Revenue Analysis
Team Leadership
Drive Results
Seo
Strategy
Microsoft Office
Team Mentoring
Microsoft Excel
New Business Development
Training
Customer Service
A/b Testing
Teamwork
Project Management
Product Development
Research
Leisure Travel
Call Centers
User Stories
Saas Development
Product Marketing
Direct Marketing
B2c
Travel Management
Social Media
Online Marketing
Strategic Roadmaps
Data Analysis
Business Development
Business Analysis
Advertising
Lead Generation
Strategic Planning
Sales Management
Marketing
Business Intelligence
Analytics
E Commerce
Technology Management
Agile Project Management
Start Ups
Vendor Management
Business Insights
Scrum
Multi Million Dollar Budgets
Revenue Growth Generation
Hospitality
Conversion Optimization
Social Media Marketing
Decision Making
Email Marketing
Sem
Business Strategy
Saas
Personalization
Marketing Strategy
Digital Project Management
Business Travel
Abel Ramos Education Details
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California State University, NorthridgeManagement And Operations -
Platt College-San DiegoDigital/Multimedia And Information Resources Design
Frequently Asked Questions about Abel Ramos
What is Abel Ramos's role at the current company?
Abel Ramos's current role is Head of Product Operations | Driving Efficiency and Innovation in Product Management | Expert in Scaling Operations and Organizational Growth | People Leader | Proven Fortune 500 & Startup Success.
What is Abel Ramos's email address?
Abel Ramos's email address is ab****@****ses.com
What is Abel Ramos's direct phone number?
Abel Ramos's direct phone number is +176094*****
What schools did Abel Ramos attend?
Abel Ramos attended California State University, Northridge, Platt College-San Diego.
What are some of Abel Ramos's interests?
Abel Ramos has interest in Children, Politics, Education, Science And Technology, Arts And Culture, Health.
What skills is Abel Ramos known for?
Abel Ramos has skills like Marketing Management, Technical Product Management, Digital Transformation, Sales, User Experience, Sales Operations, Jira, Agile Methodologies, Product Road Mapping, Digital Marketing, Online Advertising, Entrepreneurship.
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