• Designing and implementing a business plan that is optimized for a specific audience to unlock the full potential of the company.• Engaging in market analysis to procure and provide IT infrastructure solutions for clients in the education industry.• Managing and coordinating all operational activities, including project management, system design and development, quality assurance, and technical support.• Guaranteeing clients receive a return on their investment.• Overseeing the client's IT infrastructure and ensuring that it is secure, reliable, and up-to-date.

• Conducting market research to identify new opportunities, reducing expenditure, emerging trends in the industry and value propositioning of IT products.• Building relationship with executive decision maker to understand key requirements and providing customized solutions.• Integrating BANT methodology to guide B2B and B2C sales activities and achieve better outcomes.• Directing after sales support and follow-up service implementation.

• Monitoring and maintaining the health of clients' IT systems, and proactively identifying and resolving potential issues.• Providing training and support to clients on the use of various software and hardware systems.• Consistently exceeding customer expectations by delivering exceptional technical support services. • Implementing techniques to ensure a balance of sales and satisfaction indexes are maintained for critical customers.