- Designed, managed, and maintained all websites within client’s portfolio, ensuring optimal performance, scalability, and user experience.- Delivered technical pre-sales support to the Sales team, including responding to RFPs, conducting on-site and remote presentations, and addressing complex queries.- Collaborated with business system users to establish acceptance test criteria and provided comprehensive test execution support, including results analysis and reporting.- Facilitated workshops with subject matter experts (SMEs) to document and optimize processes and workflows, driving operational improvements.- Created and managed source control repositories across all development projects, leveraging Azure DevOps for source code management, work item tracking, and CI/CD processes.- Architected and developed a microservices-based CRM system using PHP, MySQL, ASP.NET Core, and Entity Framework Core, enhancing client in-house sales operations and data management capabilities.- Developed and deployed automation tools for print and mail services to efficiently generate letters and manage end-to-end Web/DB development and production lifecycles on an on-premises infrastructure using IIS and .NET Core (C#).

- Worked to ensure successful project execution according to established objectives, timelines, and costs for the migration of digital payment processing for all Minol online transactions from InvoiceCloud to CyberSource by Wells Fargo. (weekly meetings, testing, compliance, etc.)- Led efforts with Dell EMC and Nutanix to transition in-house physical server infrastructure to virtual machines operating in a hybrid cloud software-defined cluster with a dedicated point-to-point connection through company headquarters.- Implemented a robotic process automation (RPA) workflow for the military billing team responsible for residential communities powered by Pacific Gas and Electric (PG&E) to download bulk invoices, capture data points (OCR), and import into database.- Configured and customized the IVR for customer service in all 3 business divisions. (military, multi-family and municipal)

- Managed engineering and support staff at Minol USA while also defining and driving the long-term product strategy.- Created an engineering culture that celebrates high product quality, performance, punctuality, frugality, and reliability.- Instituted continuous improvement standards for the software engineering organization. (Reporting, tools, methodology, etc.)- Oversaw departmental resources and staffing to manage and execute against project plans and delivery commitments.- Implemented production performance logging, monitoring, and alerting systems resulting in transparency and 99.9% service availability when metrics were non-existent.

- Collaborated with the Director of Information Systems to design, develop, and implement software packages for both client-facing portals and internal websites. (decision support systems, custom reports, call center CRM, etc.)- Employed the Google Maps API for the City of Torrance, CA to provide real-time asset tracking and data for field technicians that support teams could utilize to respond to active issues in the field. (daily service routes, analytics, etc.)- Developed interfaces using a working knowledge of SQL, C#, ASP.NET, JavaScript, and HTML5 that delivered modern standards-based solutions to common challenges for clients that were using antiquated technologies or manual methods.- Handled support requests created by customers or employees by troubleshooting and debugging production software.

- Communicated with Data Exchange clients and provided onboarding support during the initial setup process.- Automated rent roll and occupancy import processes resulting in an 80% reduction in manual work hours.- Conducted training refreshers that enabled clients to utilize the Minol Data Exchange Portal. (data export, reconciliation, etc.)- Owned project planning and implementation for all data exchange projects while also communicating changes and progress. (flash reports, issue log, lessons learned etc.)

- Accurately recorded new client contact and payment information while also deactivating and archiving inactivated accounts.- Collected client feedback survey results and created detailed reports to illustrate trends, projections, and successes.- Implemented a mechanism to consolidate client data from multiple databases and eliminate duplicate data, streamlining processes and increasing organizational efficiencies.

- Built, managed, and maintained a custom web application for the Future Leaders Program where students, parents, teachers, and mentors could communicate with each other in and out of the classroom.- Implemented a learning management system (LMS) to streamline student performance monitoring complete with grade dashboards, assignment management systems, and progress reporting functionalities.- Maintained and administered all internal and customer facing websites while also providing technical support and troubleshooting any errors or malfunctions that may occur during use.