Front Desk Receptionist
Current- Checking in guests by verifying reservations, processing payments, and providing room keys and information.- Assisting guests with inquiries, requests, and special accommodations, ensuring a comfortable stay.- Managing reservations, booking rooms, modifying bookings, and maintaining accurate records of availability and occupancy.- Addressing guest concerns and complaints promptly and professionally, striving to resolve issues to guests' satisfaction.- Providing concierge services, offering recommendations for dining, entertainment, and sightseeing, and assisting with reservations and directions.