Abel Delgado García-Consuegra Email and Phone Number
Abel Delgado García-Consuegra work email
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Abel Delgado García-Consuegra personal email
Ingeniero informático con máster en auditoría informática y amplia experiencia en liderazgo, gestión de equipos y roles como Scrum Master. Especializado en tecnologías de vanguardia como RPA y IA, con experiencia destacada en el desarrollo y la implementación de soluciones innovadoras. Profundo conocimiento en Google Dialog Flow y habilidades probadas en la integración de tecnologías emergentes para mejorar la eficiencia y la calidad en proyectos informáticos.
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Product Owner Del Chatbot – IngIng España & PortugalMadrid, Es -
Product Owner Of The Chatbot – IngIng May 2024 - PresentResponsible for the comprehensive management of ING's chatbot, ensuring its evolution and alignment with the company's strategic objectives.Lead communication with key areas such as Risk and Business, ensuring that proposed solutions meet regulatory requirements and business needs.Drive the chatbot's evolution towards new technologies, including the integration of Artificial Intelligence (AI), to enhance customer experience and optimize operational efficiency.
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Scrum Master - Customer Journey ExpertIng España & Portugal May 2022 - May 2024Creation of the ChatBot for ING, reaching an absorption level above 6% in the first month, reaching 38% absorption during the first six months.Definition of the taxonomy to stand the model, creation of the customer journeys that will guide the customers conversations and business logic of the ChatBot of ING.Coordination with the international team in charge of the onboarding bot.Transition, operation and first level support and tools to manage the service.
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Rpa Expert To Develop The Public Administration Digitalization Plan.Ineco Nov 2021 - May 2022MadridCreation of an RPA excellence center to automatize different processes for the General Administration of the State, expectingto create more than 400 robots. The objective is to enhance the user experience and minimize the transaction times.Establishment of a Central Execution Office, which will centralize the management of all automatization and robotizationsolutions linked to the Administration.Time, costs and feasibility study of the robotization initiatives portfolio proposed by the Administration.Transition, operation and first level support and tools to manage the service. -
Team Leader In RpaIndra Sep 2021 - Nov 2021MadridTime limited project to create new robotization methodologies using RPAs, focused on internal INDRA developments as well as new potential clients. -
Team Leader In The Robot Factory Of OrangeOrange Spain Nov 2018 - Sep 2021MadridTeam in charge of the life cycle of the robotic processes (RDA) in the companyEvolution of active robots, enhancement of efficiency and issue resolution.Establishment of the minimum requirements of the processes prior to their entry into service.Low performance processes review and improvement proposals.Focal point of all the stakeholders involved in the issues/improvements of the robot managed processes.Leader of the continuous improvement applying Agile methodology. -
Ivr Responsible In JazztelOrange España Jan 2017 - Nov 2018Madrid, Comunidad De Madrid, EspañaResponsible of the IVRs (Interactive Voice Response) of sales and customer support telephone numbers in Jazztel, which manage more than 1.8 million calls a year.Improvement of the call routing logic, client modeling and verbal recognition in the IVR systems.Establishment of KPIs to measure the performance of the IVR and decision making.
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Net PlannerOrange España Jan 2016 - Jan 2017Madrid, Comunidad De Madrid, EspañaResearch and planning of Jazztel and Orange optical fiber deployment.Team coordinator of address standardization to make the service hiring feasible.
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Call Centers And Systems Quality ResponsibleJazztel Mar 2013 - Jan 2016Set up and control of KPIs in Call Centers and Jazztel Systems.Management and prioritization of system incidents. -
Systems AuditorBdo Spain Sep 2011 - Mar 2013Madrid, Comunidad De Madrid, EspañaTasks: auditing multiple tools and systems/process for several customers.• Audit several tools using COBIT Methodology-Repsol• Game Audit-Betplus• Internal Audit in banking-BNA -
Systems AuditorAtos Jun 2008 - Aug 2011MadridTasks: technical support, security audit, data protection law adaptation and audit.• Security Policies Management to give support to SOX Audit- Vodafone.• Securing Local Administrators on machines- Vodafone.• L.O.P.D. (Spanish Data Protection Law) Auditing - ATOS Origin.• Technical support –JP Morgan• Report about Spanish Data Protection Agencies.• Security weakness report-Cortefiel• L.O.P.D. adaptation to O.E.A certification-Cortefiel• L.O.P.D. adaptation - Atos Origin.• Adaptation to ISO 27001 - Atos Origin.• Technical support –Atos Origin S.A.E. -
Presales ConsultantTelvent Feb 2007 - Jul 2007MadridTasks: biding tasks in order to provide economical and technical budgets.Team coordinator for internal (Telvent) and external audits, in charge ofproviding the best economic and technical response to public requests.
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J2Ee ProgrammerPanel Sistemas Informáticos Feb 2006 - Feb 2007MadridTasks: J2EE development, software testing and manuals documentation.J2EE development of the SEDRA application for Orange, through the useof tools such as Eclipse, WebLogic, TOAD, SourceSafe, Java, JavaScriptand HTML languages and access to Oracle databases.
Abel Delgado García-Consuegra Skills
Abel Delgado García-Consuegra Education Details
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Master Of Science In Information Systems Audit -
Degree In Software Engineering
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Computer Engineering
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Itsm (Information Technology Service Management)Itil -
Colegio / Instituto Virgen De Atocha
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Orientación Al Doctorado
Frequently Asked Questions about Abel Delgado García-Consuegra
What company does Abel Delgado García-Consuegra work for?
Abel Delgado García-Consuegra works for Ing España & Portugal
What is Abel Delgado García-Consuegra's role at the current company?
Abel Delgado García-Consuegra's current role is Product Owner del Chatbot – ING.
What is Abel Delgado García-Consuegra's email address?
Abel Delgado García-Consuegra's email address is pa****@****ahoo.es
What schools did Abel Delgado García-Consuegra attend?
Abel Delgado García-Consuegra attended Universidad Politécnica De Madrid, Universidad Politécnica De Madrid, Universidad Politécnica De Madrid, Itsm (Information Technology Service Management), Colegio / Instituto Virgen De Atocha, Universidad Politécnica De Madrid.
What skills is Abel Delgado García-Consuegra known for?
Abel Delgado García-Consuegra has skills like Security, Cobit, Auditing, It Audit, Itil V3 Foundations Certified, Cisa, Sox Compliancy.
Who are Abel Delgado García-Consuegra's colleagues?
Abel Delgado García-Consuegra's colleagues are Natalia Martín Valiente, Cristina Vega, Mario Ballesteros Campa, Danitza Luna Alarcón, Raluca G., Jazmin Jhazania Quispitongo Pacheco, Fernando Flores Cano.
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