Bilingual Senior Operations Associate
Current- Demonstrates a deep understanding of customer needs by actively listening to concerns and providing customized solutions that exceed expectations.- As the Engagement Lead for the state of Texas, fosters and promotes co-worker camaraderie, plans company and team outings, and is presently invested in producing nationwide employee engagement programs.- Goes beyond the line of duty to do right by customers and builds interpersonal relationships with drivers that results in personal requests for service.- As an onboarding specialist, have a fully-developed script and presentation for new partners including A/B-testing of new information such as rehearsed gesticulations, methodical intonations, and intentional pauses.- Produces events such as speaker engagements, educational internal marketing campaigns, and employee spotlights in tandem with company-wide employee resource groups.- Manages tech stack including internal proprietary property management system, fleet management system, and location tracker, Google Suite, ZenDesk, Slack, Mode (Business Intelligence software), and JIRA.- Trains new hires with a focus on transparency and empathy that leads to greater employee understanding of processes and procedures.- Cross-functionally works with the Lyft IT and FlexDrive Fleet to identify issues and raise awareness quickly to stakeholders, providing them with detailed descriptions of the issue and possible resolutions.
