Abelian Skenduli Email & Phone Number

Maritime Rotterdam, Nederland

- Implemented, maintained, and optimized IT hardware for offices and vessels in cooperation with the IT department.- Provided support for installing and maintaining applications and operating systems on IT systems on vessels and offices.- Managed and administered various systems including SSCM, Exchange Server, Azura, Office 365, Active Directory, File Server, Teams Voice, and Backup Server.- Assisted the IT Architect in arranging and managing data centers.- Updated IT etiquette guidelines and ensured that users adhere to the etiquette rules, providing feedback to the IT Manager.- Collaborated with cross-functional teams to ensure seamless integration of IT systems and applications.- Conducted regular system maintenance, including updates, patches, and security enhancements.- Resolved technical issues and provided troubleshooting support for hardware, software, and network-related problems.- Implemented and maintained data backup and disaster recovery solutions.- Assisted with IT project planning and execution, adhering to deadlines and budget constraints.- Provided training and support to end-users, addressing their technical needs and ensuring a smooth IT experience.

Albania, Tirane

- Installed and maintained various systems, including Windows Server 2008/2012, Hyper-V Manager, Active Directory Management, Exchange 2013/2016, Windows XP/7/8/10, MacOS X/10+/Sierra, Office 2007/2010/2016, Anti-Virus products, Office 365, BluhostManage, GSuite Google, Financa5, Hotels System, and San Storage.- Provided help desk support using the Spiceworks ticketing system.- Designed, implemented, and managed Active Directory and File Server infrastructure.- Ensured disaster recovery preparedness and served as the responsible party for system backups.- Administered and designed the network, including configuration, integration, and security.- Implemented and managed network connectivity and troubleshooting.- Maintained communication protocols, including DNS/DHCP, TCP/IP, and Ethernet.- Configured and managed Wireless Routers and Firewalls (Cisco, UniFi, MikroTik, HP) for network security.- Utilized hardware such as Cisco switches and routers, Windows Servers, Dell or HP Servers/workstations, HP Thin Clients, and Apple hardware.- Worked with various software including Windows/Linux OS, MAC OS, SQL Server Enterprise, Microsoft AD, IIS, and Apache.- Handled protocols such as DNS, HTTP, IMAP/POP3, SMTP, LDAP, DHCP, and NAT.

Tirana, Albania

Tirana, Albania

-Handles Identity and Access Management; provisioning, supporting, and disabling user accounts and profiles-Provide established on-call technical support using a rotational schedule-Support end-users with application, computer, desk phone, printer and basic network related issues-Install workstations, laptops, printers and other desktop related equipment

Albania

-Administering & designing LANs, WANs internet/intranet, and voice networks.-Communicating and negotiating with users,-Network connectivity troubleshooting, ping, tracert, telnet.-Responsible for communication protocols, configuration, integration & security.-Investigating, diagnosing and resolve all network problems.-Maintaining pre-packaged software applications on the LAN.-Upgrading and repairing faults on CIS systems, networks & peripheral equipment.-Cisco, Mikrotik & HP switch&router configuration in particular VLAN configuration/troubleshootingE-banking Support ATM SupporBackup Administration

Albania

-Diagnosis of desktop, application, networking and infrastructure issues. -Experience of supporting a wide and varied client base.-Troubleshooting PC’s, laptops, mobile devices, .-Administering the IT department’s policies and procedures.-Installation and support of telecommunication equipment. -Responsible for maintaining backups Microsoft System Center 2012, Veeam Backup&Replication-Responsible for supporting: Windows 7/8/8.1/10, Mac OS X/10+/Sierra Office 2010/2013/2016-Responsible for supporting: Windows Server 2008/12/16, Exchange Server 2013/2016, Hyper-V 2012/16, VMware,Linux, Active Directory, Cisco Call Manager, San Storage-Responsible for supporting: ATM 's, E-banking, SWIFT, Reuters, DataMax Core Banking,

Albania

- Help desk Service Now ticketing system- Diagnosis of desktop, application, networking and infrastructure issues- Troubleshooting PC’s ,laptops & networking- Providing 1st/2nd line support to users- Maintaining a log of all problems detected and system back ups.- Responsible for supporting: Windows XP/7/8/10, macOS X/10+/Sierra- Help desk using ManageEngine Service Desk ticketing system.- Provide support via phone, remote and deskside.- Remote Desktop Users for MAC and PC. Office10/13/16, ATM,e-banking,Core Banking Users,e-mail User- Work from a ticket queue to complete work orders in a timely manner to meet department and customer service objectives

Tirana

-Developing a thorough understanding of customer equirements.-Designing a networking solution in response to customer requirements-Identify technologies and products to implement the critical

Tirana

-Successfully put together and configured new desktop computers for clients.-Trained and supervised two IT assistant interns.-Successfully installed Windows 7 Professional , MacOS operating systems on a number of desktop computers as well as downloading and installing software off of department servers.-Maintained and supervised the use of the autocue teleprompter-Installed various software and/or hardware on both new and old computer systems-Diagnosed and troubleshot hardware and software issues-Trained staff on the proper use of a PC-Tested systems to ensure the elimination of bugs or viruses-Managed multiple servers and diagnosed network related issues to maintain a stable networking environment-Identified problems, diagnosed causes, and determined corrective action to facilitate repair of a variety of computer hardware and software products (Microsoft products)-Tested repairs to ensure compliance with system specifications.-Reviewed power supply and configuration requirements.Computer Repair - PC Upgrades - Printer Maintenance - Windows Operating Systems

Master’S Degree, Faculty Of Information Technology, Professional Master In Applied Computer Science

Bachelor'S Degree, Electronic Engineering