Angela Bell Email & Phone Number

Plano, Texas

The FML Client Set-Up Specialist is responsible for managing the FML new client implementation process, including oversight of key deadlines and deliverables, configuration work in the LeavePro system and existing FML Client production support. It also provides subject matter expertise in FML-related activities, such as finalist presentations and system demonstrations, and assists in various projects and initiatives supporting Group Claims, such as continuous improvement. Responsibilities:Provide oversight of key deadlines and deliverables in the FML new client implementation processAssist with configuration and testing of the LeavePro system for new clientsManage change requests, questions or issues for existing FML clientsProvide support and subject matter expertise for client presentations, systems demos, and other activitiesAssist with LeavePro system updates, such as compliance/regulatory changes and notifications updatesPartner with the FML leave team to provide understanding of client requirements, special handling, and claims processesLead or participates in Group Claims initiatives and projects opportunities, such as continuous improvement and change managementQualifications:Strong Knowledge of FMLA and Group Disability claimsAbility to manage multiple projects, client implementations or production support requests with multiple deadlines and deliverables simultaneouslyAnalytical and problem solving skills to assist in effective implementationsPresentation and customer service skillsLeadership Behaviors:Build collaborative relationships that are mutually respectfulDisplays technical and functional competence and expertiseConsiders long-term outcomes and the needs of partners/clients when making decisions

The FML Client Set-Up Specialist is primarily responsible for managing system configuration work for all new clients. Leading configuration work consists of notification and subscription set up, leave plan configuration, and system workflow settings.Take ownership of the business Vision and high-level requirements delivery from the customer (internal and external). Create documentation required for production release and support; Identify, document, analyze, prioritize, monitor, and evaluate requirements throughout the project Responsible for Use common processes, tools, and techniques for plan, organize, secure, manage, lead, and control resources to achieve specific project goals Using expertise related to the regulatory and legal requirements for all related benefit plans to employers and employees, performing other functions as required maintaining customer service and performance standards in FMLA and account management.Use common processes, tools, and techniques to determine if a software product or service being developed is meeting the specified requirements and to analyze and redesign workflow.Demonstrate the ability to solve problems by viewing them as a part of an overall system rather than individual components, outcomes, or events.Utilize common procedures, methods, and tools for identifying, clearly representing, and formally assessing important aspects of a decision.Create formal and information documentation that is clear, concise, and effectively communicates a theme or topic to an audienceAssist in implementation process of new clients by loading/updating gap files for assigned clients.Partners with the leave management team to understand client requirements and system functionalityLeads and directs other team members, or project resources, with their activities.Recognize and deal with disputes in a rational, balanced and effective way using effective communication, problem solving and negotiating skills.

Police Station

Operates telephone switchboard and receives incoming calls. Uses overhead paging, and other communications equipment to relay messages and transfer information.Answers main non emergency line directing both outside and internal calls appropriately. Responds appropriately to all request as per policy and procedure. Work in conjunction with Facilities Management and Security. Support the Business Office with clerical duties.

Plano, Texas

Responsible for improving the accuracy and productivity of the department. Monitor financial aspects of accounts.Data entry, Excel spreadsheet updating, training employees new to the department on different task. Documentation of calls received is essential requirement of job. Responsible for sending and responding to all correspondence and email notifications required for assignments.The ability to hear and communicate with others in a clear, understandable, and professional manner on the phone and in person; and the demonstrated use of expert written and oral communication skills.Knowledge of principles and methods for the department. This includes marketing strategy and tactics, demonstrating integrity and measuring the detail of my job, envisioning growth within the company.Working without supervision and recognizing what needs to be done.Work to apply effective questioning and analytical techniques.

Bachelor Of Science, Clinical Psychology

Public Health School, Urban And Public Planning