Abel Leyva Email & Phone Number

Dallas, Texas, United States

• Manages multiple CA UIM/Nimsoft environments across a wide range of clients.
• Designed and Implemented Cisco EPNM
• Designed and Implemented CA Spectrum
• Designed and Implemented ScienceLogic EM7
• Integrated monitoring tools with several different ITSM platforms

United States

• Install and configure Nimsoft Monitoring, and Nimsoft’s Unified Management Portal at customer site.
• Create custom Dashboards.
• Gather governance from client and build to that governance definition. Help customer understand current architecture.
• Write a definitive Run Book for client at completion of project, it’s the ultimate reference guide for customer hand-off.
• Knowledge transfer to System Admins, Nimsoft administrators, DBA’s and Network Engineers

Addison Texas

Responsible for the configuration, implementation, and maintenance of various technologies at customer’s site. Focused on the administration of server infrastructure to include servers and software applications. Regularly assesses, identifies, and installs appropriate solutions to be integrated into the LAN/WAN operation and make recommendations for other.

Irving Texas

Provided onsite/remote support to end users relating to hardware and software, computer applications, LAN components and peripherals. Worked with Vendors to install, configure, and troubleshoot proprietary software and equipment. Utilized the Footprint ticketing system to create, monitor and respond to phone/email requests for technical support. Proficient.

Provided first line IT support to TSA employees. Resolved technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, printer, and telecommunications systems. Diagnosed, identified, isolated and analyzed problems utilizing historical database records. May route calls to product.

Responsible for the installation, disconnection, and changes to broadband analog and digital cable, high speed data, and digital telephony services to include the installation of end-user software packages in a TCP/IP protocol environment, as well as the physical installation of the PC network interface card or cable modem connection to the USB port where.

• Multichannel transmission systems operator-maintainer supervise, install, operate, and perform unit level maintenance on multichannel line-of-site and tropospheric scatter communications systems, communications.
• As a Transmission Section Sergeant he secured the personal safety, training, and performance of 3 Sergeants and 9 U.S. Army soldiers. Enhancing the soldiers' individual and professional growth, developing them into.