Rn Clinical Manager
Cincinnati, Ohio, United States
RN Clinical Manager, UC Health Ambulatory Services | Care ManagementAugust 2015 - March 2022- Supervised and developed a team of 20+ multidisciplinary professionals, including social workers, RNs, dietitians, and clinical supervisors, focused on care management, patient outreach, and population health.- Led initiatives to improve patient care and operational efficiency, including specialized high-risk care coordination and a COVID-19 support hotline, integrating dietitian and behavioral health processes into primary care.- Built and optimized care management workflows within the Healthy Planet module in Epic, emphasizing automation and streamlined processes; developed dashboards to track quality performance across providers and facilities.- Awarded the 2018 Inspire Healthcare Award for outstanding contributions in healthcare informatics; nominated for and completed the UC Health Performance Improvement Champions Course.Promoted to lead the development of a first-of-its-kind care management department for ambulatory services, supporting over 100,000 patients and 97 physicians across 18 primary care offices.- Achieved a significant reduction in inpatient and ED utilization, with 11 of 18 practices falling below national inpatient benchmarks and 8 practices below ED benchmarks.- Successfully drove a doubling of care management enrollment in 2020 through strategic goal-setting and process enhancements.
