Abel Phan Email & Phone Number

Sydney, Australia

• Managed end to end service level of Global Economic Sanctions services for Australia business• Managed the implementation planning and release execution of Allianz Transformation Programme, delivered the strategic IT Master Platform from collaboration of over 150 team members across geography and time zones.• Led the technical implementation of Allianz Robotic Process Automation programme to multiple divisions• Innovated tools and processes: inter-division cross-charging, management operation dashboard

Sydney, Australia

• Managed software releases from monthly scoping, testing status, signoff, implementation plan to post release report. Liaised with business and IT teams in getting requirements, estimated effort and pipelined deliverables.• Managed production support, ensured integration service availability, triaged issues and tracked incidents, coordinated BAU roster and project handover• Improved work process and productivity through automation and innovations• Won Job & Process Award and IT Colleague of Q3 2017 for process improvement initiatives

Singapore

• Reviewed business plans, P&L, opportunities and risks for retail banking business segments and channels. Provided perspective and commentary in business reviews.• Constructed financial models, what-if scenarios, wealth sales forecast model to help sales management team measure and improve month-to-date performance.• Spearheaded multiple cost saving and productivity measures contributing into the financial success of retail segments: double-digit growth of assets under management and net profit.• Won Spot Award for excellent business support and initiatives 2013, 2015, 2016.

Singapore

• Budgeted and allocated resources, analysed and strengthened cost recovery and financial performance.• Managed multi-million dollar projects transforming banking interaction and customer experience.• Won Consumer Banking Hall of Fame Award 2011.

Singapore

• Defined and instituted processes, benchmarks and best practices for Solution Delivery team of 90 staff from 8 regional offices.• Implemented over 20 programs improving operational efficiency, quality and customer satisfaction while supporting 68% revenue growth.

Singapore

• Led full life-cycle projects, delivered value-added-service solutions to increase product offerings and grow ARPU to major Telcos across Asia-Pacific: Singapore, Australia, China, Taiwan, Indonesia, Vietnam, Thailand, the Philippines and Sri Lanka. • Won Asia-Pacific Outstanding Employee Award 2006.

Mba, Finance

• Saw Gold Medal in Finance 2010. • Panasonic Prize for the best performance in Marketing Management 2010. • Class Award for the Best.

Bachelor Of Engineering (Honours), Computer Engineering, First Class Honours

• Dean’s List 2004. • ASEAN Scholarship Award 2000-2004. • First Prize in GigaHertz IT Competition among all Singapore colleges 2002. •.

Exchange Study, Computer Engineering

High School

• First Prizes in Hanoi Contest for Gifted Student in Chemistry 1997 and 1999. • Second Prize in National Contest for Gifted Student.