Greet customers following Conifer Standards of Care. Complete full patient registration at date of service, adhere to financial & cash control policies & procedures. Thoroughly explain and secure Hospital & patient legal forms. Scan Protected Health Information. Educate patients about patient financial liabilities. Secure medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services. Verify insurance, benefits, coverage & eligibility. Complete assigned registration financial clearance work lists activities. Use Allscripts for inpatient visit notification to payors.

Interview patients at workstation or at bedside to obtain all necessary account information. Ensure charts are completed and accurate. Verify all insurance and obtain pre-certification/authorization, calculate and collect patient liable amounts. Ensure that all necessary signatures are obtained for treatments. Answer any questions and explain policies clearly. Process patient charts according to paperwork flow needs and established productivity standards. Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions. Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information. Assign correct MRN to each patient and notify Medical Records for any duplicate MRNs. Verify insurance benefits and determines pre-certification status. Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards. Explain policies regarding services, charges, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies.